Job Description SummaryAre you prepared to elevate your career with GE Additive? Were searching for an enthusiastic and proficient individual to join our team as a Field Service Engineer in Germany. As a pivotal team member, your primary focus will be delivering exceptional support to our valued customers, ensuring they receive unparalleled assistance for our state-of-the-art metallic additive systems. This is a remote position with extensive travel involved, and the ideal candidate would preferably live near an international airport.
About Us ✈️
At GE Additive, our daily mission is to propagate the transformative capabilities of advanced manufacturing worldwide. Leveraging our extensive experience in integrating additive technologies into our production processes, we recognize the value and potential it offers to modern design and manufacturing challenges.
GE is an Equal Opportunity Employer committed to fostering inclusion. Our employment decisions are unbiased, considering no distinctions of race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics safeguarded by law.Job Description
Key Responsibilities
As a Field Service Engineer, the ideal candidate will be living near an international airport in Germany, enabling efficient travel to various locations. Your pivotal role involves providing exceptional service and maintenance for our additive metal printing systems, including Laser Machines. Heres what you can expect:
- System Installation and Maintenance: Responsible for installing, maintaining, and servicing our cutting-edge additive metal printing systems to ensure optimal functionality.
- Detailed Documentation: Precision in documentation is crucial; youll meticulously record service requirements as per specifications and efficiently manage customer cases through our service CRM.
- Customer Empowerment: Guide and support customers in effectively utilizing our additive metal printing systems, providing expert advice and assistance.
- Emergency Response and Preventive Care: Proactive and reactive maintenance to ensure uninterrupted operations and prompt emergency response for our clients.
- Operational Excellence: Conduct systematic system checks, adhere to defined operational frameworks, and report any deviations from machine installations and operations.
- Customer-Centric Approach: Foster strong customer relationships, delivering tailored solutions and exceptional service to ensure utmost satisfaction.
- Adaptability: Respond to changing demands and situations, adjusting strategies to maintain top-notch service quality.
- Accountability: Take ownership of your work, ensuring it consistently meets the highest quality standards.
Required Qualifications
To excel in this role, the following qualifications are necessary:
- Service & Field Services Experience: While experience is a requirement, we provide opportunities for professional growth in this role.
- Technical Expertise: A background as a trained electrical or mechanical engineering technician or similar qualifications are preferred.
- Willingness to Travel: Preparedness for travel to provide essential customer support.
- EU Work Permit: Must hold the right to work in the European Union, preferably for Germany.
- Effective Communication: Proficient oral and written communication skills in German and English are vital for this role.
If youre prepared for an exhilarating career journey with GE Additive, where innovation and excellence drive our operations, apply now and become part of our team dedicated to shaping the future of additive manufacturing. Join us in revolutionizing industries and pushing the boundaries of whats possible with metallic additive systems.
We offer ✈️
GE advocates for and supports flexible work arrangements where possible, recognizing the benefits to employees of achieving a positive work-life balance. As a new member of GE Additive, here are some benefits included in your benefit fund, which can be personalized to meet your individual needs:
- Company pension plan
- Supplemental health insurance
- Long-service awards
- Disability and death insurance
- Holiday storage
- Fitness subsidy
LI-MW
LI-Remote
Additional Information
Relocation Assistance Provided: No
