Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

• The Associate Administrator will be part of the Global Network Delivery team that performs daily proactive monitoring and troubleshoots the Network infrastructure for American Airlines locations such as airports, cargo, sales offices, etcetera and run point for first tier problem resolution for down nodes and/or circuits.

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Provides 24x7 operations support of networking components through monitoring and problem resolution for all global network services (coax/fiber/wireless) connectivity, voice, data, SD-WAN, and security services.
• Coordinate with cross-functional teams, including network engineers, data center operations, and vendors, to resolve complex issues, support maintenance activities, and execute emergency response protocols
• Perform basic troubleshooting of SDWN, routers, switches, and firewalls.
• Troubleshoots, maintains integrity and configures network components along with implementing enhancements to improve reliability and performance
• Provides support for the escalation and communication of status to management and other internal customers
• Monitor network performance and alarms using NMS tools and dashboards
• Respond to alerts and events; perform initial triage and escalate issues per SOPs
• Log and track all incidents, events, and service requests in the ITSM platform (preferably ServiceNow)
• Collaborate with Tier 2/3 teams, field technicians, and vendors to restore services
• Conducts problem identification, diagnosis and resolution of problems
• Manage carrier planned maintenance by creating advisory changes and submitting to change management.
• Serve as first-tier support for Global Network Delivery team.
• This position will require schedule flexibility, including weekends, late nights, and holidays

Minimum Qualifications- Education & Prior Job Experience

• Good knowledge of Spanning-tree protocols (PVST,MSTP,RSTP), QOS, VPN, NAT, VoIP, IPSec, Multicast, DNS services, MPLS networks, network protocols (Ethernet, TCP/IP, SNMP, VLAN Trunking), and routing protocols (BGP, OSPF).
• Good knowledge on Cisco/Aruba/Meraki switches/routing networking
• Experience working with network monitoring tools such as CA Spectrum or Logic Monitor and ITSM platforms such as Cherwell or ServiceNow.
• Experience working with Velocloud/SDWAN/Aruba/Meraki/Nexus/Palo Alto & Fortinet Firewalls/Zscaler equipment is an advantage
• Experience in switch upgrades and refresh activity is a plus
• Basic understanding of public cloud and Azure cloud networking

Preferred Qualifications- Education & Prior Job Experience

• 3+ years of experience in a NOC, help desk, or technical support environment within an enterprise data network/IT industry
• B.S. Computer Science, Telecommunications, Electrical Engineering, or equivalent experience
• Industry Certifications such as CCNA is desired

Skills, Licenses & Certifications

• Proven ability to manage multiple vendors in a partially outsourced IT environment
• Solid problem management skills related to working network related issue
• Excellent communications, interpersonal, and problem-solving skills with a track record as a problem solver & an effective team player is essential
• Flexibility - able to manage stressful situations and adapt to changing environments.
• Have attention to detail and an ability to organize and prioritize workload
• Strong presentation and analytical skills
• Excellent oral and written communication skills
• Capable of efficiently completing tasks without specific direction or close supervision

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.