Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet™, the worlds first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System® (CAPS®) – the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed nine million hours and over 170 people have returned home safely to their families as a result of the inclusion of CAPS® as a standard feature on all Cirrus aircraft. The company has three locations in the United States, located in Duluth, Minnesota, Grand Forks, North Dakota and Knoxville, Tennessee. Find out more at www.cirrusaircraft.com

Job Summary

Responsible for ensuring customer satisfaction to all Cirrus customers, potential customers and guests during all visits to the Cirrus campuses. The Guest Ambassador/Concierge enhances customer relationships by driving the Service Essentials to create personal experiences by creating a world class environment. Work location may be at various campus offices.

Duties and Responsibilities/Essential Functions – Weekend Guest Ambassador I

• Greet, engage, and host all customers, prospective customers, colleagues, contractors, and visitors
• Anticipate guests needs and respond promptly
• Communicate the needs and observations of guests to other appropriate parties
• Maintain safe and secure surroundings, including escorting, handing-off, and tending to all parties on-site at any given time
• Support all departments and personnel to maintain positive company culture
• Coordinate with internal and external parties to ensure seamless experiences
• Act as a liaison between, to, and for all departments and the company as a whole
• Keep track of current personnel, company news, operations, and policies
• Provide support for any celebrations, escalations, or special circumstances in the customer experience
• Work closely with weekend Ground Support Operations, Flight Operations, and Maintenance personnel to accommodate customers needs
• Maintain common spaces (organization, stocking, cleaning, maintenance, reordering, etc.)
• Responsible for all individuals signing-in for their visit:
  • Individuals must sign the Patriot Act presented
  • Individuals should be presented with identification
  • Individuals should be escorted by a Cirrus employee
• Organize and distribute customer and visitor badges daily
• Knowledge of company scheduling applications, digital communications, and in-person intel to contribute to weekly Concierge Reports.
  • Concierge Reports cover: weekly delivery and training schedules, daily attendance, lunch orders, arrival and departure information, and any associated accommodations for that week
• Order, pick-up, and present daily lunch offerings for all guests and their hosts on-campus
• Refresh all common spaces, customer lounges, and briefing rooms with fresh stock and supplies.
• Communicate a weekend review to weekday team members
• Process retail transactions and collect payment for the Cirrus Store and communicate to the retail team
• Keep track of company courtesy vehicles, fueling and detailing each vehicle each weekend
• Receive and process aviation fuel orders and collect payment information
• Shuttle and escort customers to various buildings on the Vision Center campus; arrange transportation as needed
• Monitor parking at each building and provide visitors with parking passes during their visit
• Keep track of building accessibility, both in personnel badge access and in building lock schedules
• Energize the Cirrus Service Essentials
• Strives to improve service performance
• Additional duties as required

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Education Requirements:

• High school diploma required. An Associates or Bachelors degree preferred.

Experience Requirements:

• 1-3 years customer service and/or hospitality experience preferred
• 1-3 years aviation experience preferred

Other Specific Requirements:

• Demonstrates professionalism
• Ability to work unsupervised
• Excellent communication and organizational skills
• Strong work ethic and critical thinking skills
• Attention to detail
• Thrives on independence and empowerment

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.
• Cultivates Innovation: Creates new and better ways for the organization to be successful.
• Interpersonal Savvy: Relates openly and comfortably with diverse groups of people.

Ensures Exceptional Customer Service:

• Energizes the Cirrus Service Essentials
• Strives to continually improve service performance
• Anticipates guests needs and responds promptly
• Displays guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for all
• Handles and deescalates guest issues and/or complaints

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required.

Cirrus is dedicated to a drug-free work environment, promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.