Job Description

Essential Responsibilities:

• Leads Regional Service Delivery teams and the operational execution for such teams that manage program events and respond to employee and HR service ticket requests and management of level 1 escalations.
• Leads the effort to build a catching organization during the transition, define immediate and future support needs and operational frameworks.
• Provides leadership for transitional team during interim transitional period.
• Services include HR operational service areas such as: employee transactional support, mass transactions, complex organization reorganizations, employee data management, employee lifecycle management, HR systems help desk, problem escalations, etc.
• Execute HR transactions against Service Delivery measures through SLA/KPIs which ensure program and organizational success for your stakeholders.
• Utilize LEAN principals to drive operational technology/process improvements to deliver a contemporary experience to the business.
• Support operating rhythm & scorecards, including input into intake process and prioritization.
• Maintain high standards of accuracy, timeliness, and quality to ensure compliance with relevant legal and GE policy requirements.

• Manages execution transitional planning and any accelerated ‘catching’:
  Service Performance - Monitor KPI performance, variance commentary and actions to improve through established LEAN routines (e.g. MOR)
  Quality Assurance - Lead key inputs/outputs to proactively identify and resolve issues
  Vendor Relationship Management - Strategically lead quarterly reviews with vendors to drive performance, strengthen collaborative efforts and delivery of shared success
  Events - Ensure event readiness (operations, technology, audience)
  Audit and compliance – Lead delivery of process changes in response to audit and compliance issues
  Direct and Indirect Team Leadership - Manage, coach and develop direct reports and support teams in the execution and delivery of their operational services by modelling a culture of continuous improvement regarding HR Operational customer focus and process delivery.

Qualifications / Requirements:

• This role requires advanced experience in the Human Resources & HR Operations Service Delivery. Knowledge level is comparable to a bachelor’s degree from an accredited university or college (or a high school diploma with relevant experience).

Desired Characteristics:

• Ability to document, plan, market, and execute programs.
• Ability to work independently by leading, guiding, and/or coordinating others and operating within a defined budget.
• Ability to work under broad or limited supervision.
• Articulate, adaptable, with excellent inter-personal and cross-cultural skills.
• Can-do attitude with a keen sense of accountability as well as interdependence
• Demonstrated ability to analyse and resolve problems.
• Demonstrated ability to lead people / teams.
• Demonstrated ability to transfer knowledge and develop others through coaching and mentoring.
• Detail and numerical orientated with good analytical and critical thinking skills.
• Established project management skills.
• Experience in providing independent technical guidance and counsel to HR stakeholders at various level of experience and hierarchy in the organization. Ability to adapt advisory style and tailor final products to target audiences.
• Eye for detail, confidence to challenge and ask questions.
• Good Excel, Word, and PowerPoint; quick adaptability to systems, tools, and processes
• Logical, structured and process-orientated thinking.
• Strong consultative skills
• Strong leadership skills
• Strong oral and written communication skills
• Understanding of finance for business.

Additional Information