Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

• Responsible for overseeing the Flight Service Training Support Team and the Instructor Scheduling team. Additionally, this position will strategize around the departmental staffing model, position allocations, and long-term planning to drive efficiencies within the training operation.
• This job is a member of the Flight Service Training Team within the Customer Experience Division.

What you’ll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Lead a team of direct reports
• Develop and manage monthly as well as yearly staffing utilization plan
• Responsible for reconciliation of monthly staffing usage for FS Training operation
• Conduct monthly training planning calls and coordinate with applicable stakeholders
• Coordinate with Crew Planning and Finance monthly regarding special assignment usage
• Support monthly schedule bidding process for FS Training
• Interface with internal and external labor partners to resolve issues regarding scheduling of training
• Handle and resolve escalated calls, as needed
• Updates/Issues crew qualifications following completion of training
• Preform audit(s) of all web-based training completion, issued qualifications and, training eligibility for students attending training
• Flex to support additional projects and responsibilities, as needed
  

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree or equivalent work experience
• Advanced knowledge of FOS and associated systems

Preferred Qualifications- Education & Prior Job Experience

• 1 year of scheduling experience including knowledge of building staffing models
• 2 years of direct report experience
• Prior experience issuing, auditing, and maintaining crew qualifications

Skills, Licenses & Certifications

• Advanced knowledge of MS Office suite including Excel and Access
• Knowledge of enterprise Learning Management System (LMS)
• Knowledge of Deputy scheduling software
• Knowledge of APFA contract including legalities and training provisions
• Ability to identify gaps in procedures and develop long-term solutions
• Strong interpersonal skills with the ability to resolve conflicts
• Strong task organizational skills with adherence to developed business practices
• Ability to shift focus to new projects as business needs change

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.