Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.
Come join us to create what’s next. Let’s define tomorrow, together.
DescriptionJob overview and responsibilities
This role is essential to the administration and management of key health and welfare benefits. The position ensures operational efficiency, supports employees and stakeholders, and addresses complex issues requiring coordination with internal teams, vendors, and legal entities. The role also leverages data and automation to drive continuous improvement, enhance the employee experience, and maintain compliance with plan governance.
· Administer daily operations related to health & wellness benefits programs, including plan support and issue resolution
· Oversee level 2 appeal administration
· Use data and automation to improve processes, enhance accuracy, and improve the employee experience
· Support case management operations using internal tools, ensuring issues are resolved in accordance with departmental service level agreements
· Serve as a liaison between the Benefits team and Legal/Workers’ Compensation for document coordination, lien waivers, litigation support, and plan verifications
· Cross-train with peers to support team flexibility and business continuity
QualificationsWhat’s needed to succeed (Minimum Qualifications):
· 2+ years of related experience
· Basic understanding of employment benefits programs and appeals process
· Ability to follow established processes as outlined in contracts and internal documents
· Ability to communicate clearly and accurately with employees and stakeholders
· Strong organizational skills and the ability to handle multiple tasks and stakeholders simultaneously
· Excellent leadership and meeting facilitation skills
· Ability to create reports, monitor trends, ensure data integrity and manage operations
· Must be legally authorized to work in the United States for any employer without sponsorship
· Successful completion of interview required to meet job qualification
· Reliable, punctual attendance is an essential function of the position
The base pay range for this role is $64,885.00 to $88,440.00.
The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.","industry":"Industry