Job Description

Roles and Responsibilities

• Interface primarily with assigned external customers for all matters concerning order administration and contract administration, ensuring that both Customer and GE objectives are met.
• Work in conjunction with Customer Program Managers/Sales Directors to service and manage order processing/entry and resolution of any issues, including repair orders and/or new orders and customer portal alignment and maintenance as required.
• Manage all disciplines within the Fulfillment process, including financial, contractual, export and legal relations with the Customer and within GE systems.
• Conduct periodic provisioning and program reviews with Customer(s).
• Respond to all customer inquiries in a timely manner on the processing of customer orders, acknowledgements, purchase order amendments, and contract modification.
• Clearly define and communicate problems as perceived by the customer.
• Maintain complete and current knowledge of the product including future use and needs of the customer.
• Monitor special programs and coordinate both internally and externally with the customer.
• Screen and analyze customer order practices looking for trends and unusual order practices.

Key deliverables:

• Reduction of constraints, aiding in prioritizing and enabling operations throughout on priority items.
• Reduction of GE aged backorders through strategic shop visit forecasting and administration process improvements.
• Support of reconciliation activities metrics/results.

Required Qualifications

• Bachelors degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in customer service and/or fulfillment operations)

Desired Characteristics

• 5+ years of experience in customer service and/or fulfillment operations
• Understanding of aerospace contracts, administration, and flow down.
• Experience with Oracle or other ERP/MRP systems.
• Strong PC skills (Microsoft Office, Excel, Power Point), data manipulation a plus.
• Attention to detail.
• Ability to document, plan, market, and execute programs.
• Strong oral and written communication skills.
• Strong team player with experience integrating across various organizations.
• Self-motivated individual with proven ability to handle multiple tasks in a high stress situation.
• Demonstrated ability to analyze and resolve problems.

Additional Information