Job Description:

How youll help us Keep Climbing (overview & key responsibilities)

Responsible for maintaining technical and commercial understanding of components and Engine core parts that are worked on at Delta. The Specialist manages all aspects of OSR vendor performance that including, but not limited to: TAT, cost, quality, reliability, etc. They manage over 300 repair vendors and over 11,000+ repair orders, and over 75,000 on a yearly basis, requiring constant communication and tremendous resilience in the face of adversity and tough customers. The Specialist communicates with current and prospective internal customers and the internal shop overflow parts at OSR regarding their Request for Quote statuses and keeps an accurate record of responses.

The Specialist ensures internal business unit stakeholders clearly understand the technical and commercial aspects of account contract(s) and key deliverables. They provide daily interaction with internal shops and customers regarding customer quote requests, including compiling and managing customer quote requests. Additionally, the Specialist works closely with all respective vendors to support Component and Engine Maintenance, working toward all corporate, divisional, and business unit goals that include Engine production, Component bin compliance, rejections, overdue orders, and quotes. The Specialist supports all daily, weekly, monthly, and quarterly Component and Engine OSR activities to provide operational support and hit TAT goals while maintaining cost effectiveness. They manage vendor performance and operational requirements, utilizing analytical skills and reasoning.

Reporting to the Manager, OSR Component & Engine Maintenance, the Specialist acts as a liaison with other internal organizations to resolve all issues that may arise that include technical analysts, engineering, materials, quality assurance, warranty, supplier operations, finance, tech sales, technical publications/communications, assists with issues that may arise with POs. The Specialist develops both strategic and tactical plans that create a safety-conscious environment, resulting in employee safety and well-being. The Specialist must practice safety-conscious behaviors in all operational processes and procedures.

Benefits and Perks to Help You Keep Climbing

WHY YOU’LL LOVE DELTA!

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

Competitive salary, industry-leading proﬁt sharing program, and performance incentives
401(k) with generous company contributions up to 9
Paid time off including vacation, holidays, paid personal time, maternity and parental leave
Comprehensive health beneﬁts including medical, dental, vision, short/long term disability and life beneﬁts
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
Domestic and International space-available flight privileges for employees and eligible family members
Career development programs to achieve your long-term career goals
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
Recognition rewards and awards through the platform Unstoppable Together
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What you need to succeed (minimum qualifications)

Must have strong business acumen including structured problem solving, analytical skills, data analysis, and solid understanding of business management concepts.
Must have the ability to demonstrate critical thinking with respect to cause-and-effect relationships.
Must have ability to anticipate and plan for competing priorities and negotiate deliverables accordingly.
Proven history in customer service and developing interpersonal relationships is required.
Ability to work independently and multi-task.
Demonstrates that privacy is a priority when handling personal data.
Ability to perform with a high level of accuracy.
Excellent analytical and problem-solving skills required.
Strong project management skills for delivering exceptional customer service.
Must be highly proficient in written and oral communications and able to produce concise, relevant documents. Must have strong written and verbal communication skills and effective telephone techniques.
Exceptional Microsoft Office familiarity is required. Strong overall computer and analytical skills as related to: MS Office products, Access, Word, Excel, SAP.
Must possess strong oral, written, presentation, and communication skills with the ability to plan, coordinate, and provide status on multiple requirements under strict deadlines.
Must be able to multitask and be proactive and self-motivated in a fast-paced environment. Ability to manage and execute multiple priorities in a timely manner.
Consistently prioritizes safety and security of self, others, and personal data.
Embraces diverse people, thinking, and styles.
Possesses a high school diploma, GED, or high school equivalency.
Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

Understanding of Component Maintenance daily operation and SAP/MIRS, GEM. Repair Gate Manager (RGM), experience desired.
Bachelor’s degree preferred /Maintenance or component piece part repair knowledge background preferred.
3+ years of Commercial Experience / Knowledge in the aerospace, airline or MRO industry specific to Delta TechOps capabilities is preferred.
Experience with lean, six sigma, or other process improvement methodologies is preferred.

Job Ident #: 29053

Apply Now

(Job and company information not to be copied, shared, scraped, or otherwise disseminated/distributed without explicit consent of JSfirm, LLC)