Primary Responsibilities

• Operating in a Global Environment and under a comprehensive set of Arconic and Global Credit Policies and Procedures and within delegated credit authority, the Analyst’s major activities include the following:
• Performing collections across North America Arconic’s complex sets of business units and global credit regions to ensure prompt customer payment performance. Escalate further to BU and/or Credit Manager if/as necessary.
• Building essential credibility with assigned North-American BU’s (in some case as the BU Coordinator). Helping BUs craft their AR management on complex/troubled accounts as well as customers on which business can be further developed. Help ensure that Global Credit is delivering per the SLA, escalate deviations.
• Ensuring customer exposure remains within the approved credit limits reasonable norms. Managing order holds/releases effectively, using sound judgment in non-standard situations.
• Performing risk analysis and credit review work for new and existing accounts of low/med complexity, likely including some with global scope. Exercising sound credit and commercial judgment when formulating credit recommendations, establishing proper credit controls in the Oracle system, performing all within the incumbent’s delegated credit authority.
• Escalating non-standard issues, critical collection problems, or high-risk issues to the appropriate Credit, Accounts Receivable, and/or BU Manager(s) in a timely manner.
• Assisting in any special projects as requested, work out process improvement/automation initiatives to increase efficiency and present to the Lead Team, participate actively in the implementation.
• Participating in ASAT testing to ensure credit processes are in control and capable and provide constructive input and recommendations where enhancements to existing credit/accounts receivable processes may be improved.
• Providing excellent customer service to internal and external customers, including those who may be upset or have objectives contrary to Arconics.
• Working in a diverse and complex global environment, across Arconic’s complex set of business units and global credit regions, using multiple credit platforms, where multiple currencies, languages, time differences and other global factors must be understood so the portfolio can be effectively managed.

Job shift: 8 hours between 8:00-18:00 CET. The job holder works with US based stakeholders together and it may require periodically higher flexibility within the define work schedule and adaptation to the time-zone differences.

Afternoon shift (13:30-22:00) is also available in this role.

Basic Qualifications

• Bachelors degree – preferred in accounting, finance, trade, economics, supply chain
• Experience in credit/collection field or minimum 2 years of experience in financial analysis
• Fluent English languages knowledge

Essential Knowledge and Skills

• Fluent in English necessary to contacts internal and external customers within their assigned portfolio via telephone, e-mail.
• Highly developed listening and communications (oral and written) skills.
• Very strong and progressively developed interpersonal skills: pleasant, persuasive, diplomatic yet authoritative as necessary. Able to work with people across Arconic as well as with external customers.
• Able to assimilate information about problems and establish a course of action.
• Excellent, and progressively strong computer skills, to work on multiple computer platforms in order to make collection calls, document conversations and send correspondence with their internal and external customers to handle general administrative requirements on their portfolio.
• Demonstrated ability to work in a team, with internal and external customers.
• Able to work independently, set prioritize day to day tasks, all communications, follow-up, and all of the administrative requirements of their portfolio.