We are easyJet – a FTSE-100 listed, multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.
We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.

What makes us easyJet? Our Promise Behaviours - we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.

As a Senior Business Analyst within the eCommerce Chapter, you will play a key role in enabling high-quality product delivery by applying consistent and pragmatic analysis practices. Reporting to the Business Analyst Chapter Lead, you will support teams within the eCommerce domain by clarifying business needs, shaping requirements, and ensuring that demand is well understood, prioritized, and translated into actionable requirements.

Youll work closely with product owners, designers, architects, and engineers to bridge business goals with technical solutions. Your focus will be on early-stage analysis, clear requirements documentation, process flows, ensuring smooth delivery, and measurable business outcomes. In addition to delivery support, you will contribute to the Chapter’s ways of working, adopting and promoting best practices in requirements gathering, stakeholder engagement, and business case development.

You will play a key role in mentoring other analysts within the chapter and contributing to the maturity of business analysis practices. You will also create conditions for traceability, reusability, and continuous improvement, helping the Chapter mature as a community of practice.

This is a permanent opportunity, based in Luton! (Hybrid Working)

What youll be doing

• Apply and champion the Chapter’s ways of working, tooling, and templates (e.g., story mapping, MVP scoping, requirements catalogues, process flows, Jira/Confluence structures) to ensure consistent, high-quality analysis across Missions/Squads.
• Support the Chapter Lead in assessing new demand by helping identify its potential impact on Missions and Squads, and clarifying the scope and nature of the requirement.
• Assist the Chapter Lead in researching best practices and emerging approaches in Agile Business Analysis, and contribute to updating and embedding these within the Chapter’s ways of working.
• Contribute to defining and evolving the “Definition of Done” for Business Analysts, ensuring clear standards for quality and consistency of BA deliverables.

• Support the Chapter Lead in coaching and mentoring other BAs by helping set up workshops, training sessions, and knowledge-sharing activities to strengthen skills across the Chapter.

   

• Collaborate with Product, Business, and Technology stakeholders to refine demand, scope features, and define business outcomes.
• Conduct detailed requirements elicitation, story definition, and process analysis, ensuring clear, testable, and prioritized backlogs that enable smooth delivery.
• Partner with Product Owners and squads to create artefacts that support shared understanding and knowledge reuse (e.g., story maps, acceptance criteria, documentation).
• Contribute to early feasibility checks, three-amigo conversations, and test scenario thinking, reducing late-stage churn and driving continuous delivery.
• Ensure analysis practices support the full delivery lifecycle — from demand intake and refinement through to release readiness and operational handover.
• Maintain traceability and alignment between requirements, business outcomes, and delivered solutions, using Chapter standards and tools.
• Share insights and learnings with peers in the Chapter, contributing to the community of practice and continuous improvement of Business Analyst methods.
• Actively participate in chapter ceremonies, training, and peer reviews, supporting your own growth and helping to strengthen the Business Analyst discipline across the eCommerce domain.
   

What you’ll bring to the team

• Experience as a Senior Business Analyst working within Agile product delivery environments, collaborating across Squads and multiple cross-functional teams.
• Highly skilled in collaborative analysis and iterative discovery, able to translate complex business needs into clear, actionable requirements and produce documentation that meaningfully supports delivery.
• Experienced in early-stage analysis, including clarifying scope, shaping requirements, identifying risks and dependencies, and supporting MVP definition and traceability to business outcomes.
• Strong stakeholder management capabilities, with an ability to build trust, manage expectations, and communicate effectively across technical and non-technical audiences.
• Excellent presentation and communication skills, able to convey complex information clearly, influence decision-making, and facilitate workshops or discussions with confidence.
• Skilled at influencing and negotiating to align stakeholders, resolve ambiguity, and drive consensus in high-stakes or fast-moving environments.
• Experience leading and coaching teams, supporting Business Analysts and cross-functional colleagues, fostering collaboration, and helping shape a high-performing delivery culture.
• Capable of supporting business case development through analysis of requirements, processes, benefits, and value opportunities.
• Innovative and proactive thinker, continuously researching and proposing new ways of working, tools, or frameworks to enhance Chapter effectiveness.
• Active contributor to the Business Analysis community of practice, sharing insights, mentoring others, and promoting continuous improvement.

What we can offer you

• Competitive base salary 
• Up to 20% bonus 
• 25 days holiday 
• BAYE, SAYE & Performance share schemes 
• 7% pension     
• Life Assurance 
• Flexible benefits package 
• Excellent staff travel benefits