At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

Youll find us in 95 of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We dont just move the world forward-were proud to be recognized as a Great Place to Work® by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

As a Senior Administrator HR Operations, provide high-quality HR administrative support across the full employee life cycle, acting as the primary point of contact for internal customers on HR Operations matters. Ensure the accurate and timely execution of onboarding, benefits, data management, governance, compliance, and employee support activities and strategic HR initiatives. Contribute to GEO HR by delivering reliable data, supporting audits, and participating in regional HR Operations projects and initiatives.

WHAT YOU’LL DO

Employee Life Cycle Management

• Administer pre-onboarding and onboarding processes, including issuing offers/contracts, collecting required hiring documents, and coordinating employee readiness in accordance with SLAs.

• Deliver or support induction activities and promote HR tools and global onboarding resources.
• Administer employee benefits and respond to related enquiries. Ensure benefit providers receive timely updates on changes (new joiners, leavers, family changes, salary adjustments, etc.).
• Arrange payment of monthly benefit invoices and ensure correct cost centre recharging.

• Track probation periods, follow up with managers, and escalate issues where needed to ensure timely decisions.
• Administer offboarding processes, ensuring compliance with standard procedures and completion of all exit documentation.
• Prepare employee correspondence (salary adjustments, bonuses, internal transfers, promotions, etc.) and update People Central workflows accurately.
• Administer employee absence processes (annual leave, maternity/paternity, sick leave and holidays) and support associated reporting.
• Respond to routine HR inquiries from internal and external customers, ensuring a timely and effective service.

• Ensure full compliance with SITA SOPs related to Onboarding, Offboarding, and all Employee Life Cycle (ELC) activities.

• Provide operational HR support across multiple countries in the MEA region.
• Conduct visits to local government offices (e.g., Social Insurance Office, Labor Office) as required for employee documentation and compliance.

• Maintain and update employee files, both digital and physical, ensuring accuracy, completeness, confidentiality, and compliance with SITA standards and legal requirements.

Benefits Administration

• Coordinate with the benefits SPOC and local authorities to ensure smooth administration and compliance.
• Support and Coordinate with the benefits SPOC to respond for the employee enquiries regarding benefits, eligibility, claims, and policy interpretation.
• Ensure accuracy in benefits-related documentation and updates.

Governance & Compliance

• Maintain accurate and up-to-date employee records in People Central and ensure data integrity through regular audits.

• Produce HR reports and management information as requested.

• Prepare documents, presentations, and other materials for internal and external audits.

• Ensure adherence to SITA procurement procedures, including raising purchase orders, processing invoices, and resolving cost centre queries.
• Monitor legislative changes impacting local HR policies and escalate relevant updates to the GEO HR Manager.

• Adhere to SITA Key Performance Indicators (KPIs) for Onboarding, Offboarding, and all Employee Life Cycle (ELC) activities.
• Uphold data privacy, confidentiality, and record retention requirements.

Strategic and Project Support

• Provide administrative support for internal communications, including local or corporate HR briefings.
• Support GEO HR in responding to data requests related to business cases (e.g., mergers & acquisitions, outsourcing, transfers, large deals).
• Partner with Reward and GEO HR to provide accurate cost-of-employment data.
• Participate in HR Operations improvement initiatives and assist in the rollout of HR programs.

WHO ARE YOU

• Bachelor’s degree (BA) required.
• Excellent command of English; proficiency in an additional regional language is an advantage.
• Membership in a professional HR association is an advantage.
• Awareness of Egyptian labor laws, employment regulations, and social security processes is an advantage.

• Minimum 1+ years of HR administration experience.
• Experience with an HRIS system, preferably People Central.
• Strong attention to detail, organisational skills, and ability to manage confidential information.
• Solid understanding of HR processes across the employee life cycle.
• Strong customer service mindset with the ability to respond efficiently to enquiries.
• Ability to work collaboratively with HR, Finance, and other internal and external partners.
• Proficiency in MS Office (Excel, Word, PowerPoint).

• Ability to prioritize and manage multiple tasks in a fast-paced environment.

Were all about diversity. We operate in 200 countries and speak 60 different languages and cultures. Were really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what its like to join our team and take a step closer to your best life ever.

🏡 Flex Week: Work from home up to 2 days/week (depending on your teams needs)

⏰ Flex Day: Make your workday suit your life and plans.

🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.

🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!

🙌 Competitive Benefits: Competitive benefits that make sense with both your local spanet and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.