POSITION SUMMARY
Oversee, Support and Coordinate all key milestones to properly plan and manage all the aircraft maintenance and modification projects at the Embraer Owned Service Center.
JOB RESPONSIBILITIES
- Proven ability to support multiple projects with medium to high complexity. Consistent track record of on-time and on-quality delivery.
- Must have proven experience in critical chain management (buffer management) to assess project performance - emphasis on resource leveling.
- Developing and executing activities related to end-to-end program/project management, including project plans and estimates, scoping and requirements through implementation and deployment.
- Proactively manage work across different workforces if needed, monitor and report on execution of deliverables through all program/project phases.
- Ensure overall quality of the project and act as the escalation point of contact.
- Coordination across work streams for on-time delivery
- Overall program planning and status tracking using Microsoft Project & ProChain
- Management of deliverables (Fever Chart and Actual vs Plan project evolution)
- Communication to Client Leadership Teams
- Facilitate and organize meetings
- Risk/Issue management
- Status reporting to senior management
- Managing open items
- Organizing and planning activities
- Instructs/assists Production Control where required in assembling work packages.
- Assembles all necessary information and data to properly plan the project (i.e. MRB Task Cards, AMM references, SB’s etc.). Instructs/assists Production Control where required in assembling work packages.
- Researches/verifies aircraft configuration and orders pre-draw materials and mod kits. Ensures required equipment and human resources are available to meet proposed schedule.
- Assigns work orders and task numbers to work packages in order of correct flow (CCPM).
- Develops work flow chart for project and updates it each day to track progress and problem areas.
- Monitors hours expended on flat rated jobs. Reports results daily to all managers to enhance project performance.
- Maintains a database of all work performed.
- Assists in labor and maintenance studies and provide historical data for support of Sales and Marketing activities.
- Prepares quotes for aircraft maintenance and various work scopes received from Sales and Marketing. Estimate materials or labor requirements.
- Acts as liaison between planning, the customer and operations.
- Creates flow chart based on required sequence of activities. Establishes labor-hour requirements for routine work. Identifies outside services when required.
- Updates work scope as CRI items develop. Updates flow chart and master task list.
- Ensures plan of work is followed. Tracks paperwork flow for accountability through Production Control.
- Assess cost effectiveness of projects or services, tracking actual cost vs. bids as the project develops.
- Prepare estimates used by management for purposes such as planning, organizing and scheduling work.
ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES
Education:
- Typically requires BS/BA Undergraduate Degree
- Critical Chain Project Management (CCPM) Experience required
- Strong PM skills needed to plan & manage a project rollout.
- PMP Preferred
- A&P License strongly preferred.
Experience
- Generally 5+ years of experience in the role of Aviation Field Project Manager or similar.
- Experience in aviation planning, customer support, and repair customer services activities.
Knowledge, Skills & Abilities:
- Possesses and applies a broad knowledge of principles and practices in their work assignments which typically are relatively complex in nature.
- Customer services techniques
- Critical Chain Process Management
- Aeronautical familiarization
- Intermediary computer skills - Office, (Excel and Word), Projects, Lotus Notes, internet
- Customer service oriented
- Good communication skills
- Able to work independently; team player
- Organized and detailed oriented.
