TasksYour main tasks include, among others:Analyze responsible business processes, align with other departments and evaluate and support the global implementation of improvementsCoordinate IT adjustments with T/TITest and document results in preparation for IT adjustmentsDocument processes and manua
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Process Analyst, Global Customer Service Processes
Job Description:

Tasks

Your main tasks include, among others:

  • Analyze responsible business processes, align with other departments and evaluate and support the global implementation of improvements
  • Coordinate IT adjustments with T/TI
  • Test and document results in preparation for IT adjustments
  • Document processes and manuals in the relevant LHT systems
  • Plan, prepare and conduct trainings for responsible processes within the global user community
  • Work in projects related to the responsible processes

 

* All other duties as assigned or required

Benefits

Flight privileges, 15 Vacation Days, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days

Requirements

To thrive in this role, we value a combination of the following requirements:

  • High school diploma/GED desirable
  • Bachelor’s degree desirable
  • >2 years of experience in MRO, consultant or business intelligence required
  • Experience in process analysis, improvement and design (preferably in the MRO environment) required
  • Experience in customer service and account management desirable
  • Fluency in English language required
  • German language desirable
  • MS Office skills as expert
  • Ability to quickly understand complex interrelationships across various topic
  • Very high flexibility, ability to work under pressure, strong decision-making skills, high sense of responsibility and strong personal initiative
  • Ability to work in a team
  • Willingness to travel
  • Must possess a valid driver’s license
  • Must possess a legal work permit in the U.S.

 

* CV/Resume required

* Company may provide relocation assistance

Company

About Lufthansa Technik Component Services LLC.

Lufthansa Technik is the worldwide leading independent provider of maintenance, repair, overhaul and modification services for civil aircraft. With tailored maintenance programs and state-of-the-art repair methods we ensure the durable reliability and availability of our customers’ aircraft fleets. We are an internationally-licensed maintenance, production and development company. With its six business units (Maintenance, Overhaul, Component Services, Engine Services, Landing Gear Services, and VIP Services and Innovation) the Lufthansa Technik Group offers its approximate 800 customers worldwide, a complete range of services round about aircraft technology.

www.lufthansa-technik.de
Company Details
Lufthansa
Wadowicka 3B
Krakow, Malopolskie Poland, International 30-347 International
www.lufthansa.com/us/en/homepage
516 Open Jobs Available
Lufthansa Global Business Service
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Job Info
Location
Krakow, Malopolskie Poland, International, Poland
Type
Permanent
Company Details
Lufthansa
Wadowicka 3B
Krakow, Malopolskie Poland, International 30-347 International
www.lufthansa.com/us/en/homepage
516 Open Jobs Available
Lufthansa Global Business Service

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