Job Description

• Provides preboarding support and services. Ensures performance to established standards and performance metrics. 
• Manages day to day support for preboarding related service tickets, processes, transactions, escalation and program/event support (including offer letters, employment agreements, background checks, drug screen and other preboarding documentation and processes).
• With a focus to customer service, interacts directly with functional stakeholders, external candidates, employees, HRMs and people managers to deliver efficient services and standard work.
• May handle sensitive issues and communication when working through day to day issues.
• Maintains knowledge of industry trends and with a view to sharing knowledge with other members of the team.
• May lead small projects.
• Learns and applies Lean principles in maintenance of functional standard work.
• Builds relationships with COE partners, customers and end users to understand their needs and how they can be fulfilled through functional services and processes.

Required Qualifications

• This role requires advanced experience in the Human Resources & Service Delivery. Knowledge level is comparable to a Bachelors degree from an accredited university or college (or a high school diploma with relevant experience).

Desired Characteristics

• Ability to document, plan, market, and execute programs.
• Ability to assess quality of information given and ask pertinent questions to stakeholders.
• Ability to communicates concepts
• Ability to influence, advise and guide others through options and points of view
• Ability to offer new solutions to problems outside of set parameters
• Demonstrated skill in judgement to make decisions and handle complex tasks or problems
• Experience in project management
• Experience in customer service delivery
• Experience in reconciling and interpreting large data sets, analytics and performance metrics
• Knowledge of employment and hiring practices and regulations, industry practices, products and methodologies
• Knowledge of tiered support service models and applications
• Strong analytical and problem-solving mindset
• Strong oral and written communication skills