The Passenger Service Coordinator serves as the central point in the Operational Control Center (OCC). Their primary role is to provide timely and pertinent passenger service and passenger information to the System Coordinators and Dispatchers regarding critical information.

Primary Job Duties:

• Serve as a liaison between Passenger Service and Safety/Security departments
• Serve as the primary liaison for all international customs paperwork and procedures
• Assist System Coordinators and Dispatchers with information regarding passengers, connections, protection, and irregularities
• Serve as a liaison between Passenger Service and Dispatch to assist in customer satisfaction, reliability, and rapport between departments
• Assist in training the Passenger Service department in the OCC, with various AO techniques
• Provide reporting in relation to decision making and operational opportunities
• Attend Passenger Service training to maintain currency
• Provide OCC customer service advocacy insight, regarding cancellations, delays, and reflow
• Full-Time