Hybrid work arrangement: This position operates in a hybrid capacity, requiring a combination of remote work from home and in-office presence; employees must maintain a dedicated, quiet workspace at home and have reliable high-speed internet connectivity to effectively perform job responsibilities.

The Membership Services Representative serves as the first point of contact for all membership-related questions, requests, and/or concerns. The Membership Services Representative is responsible for answering phone calls, assisting with membership related issues, resolving complaints and processing membership transactions.  

QUALIFICATIONS:

• High school diploma/GED required
• Proven customer service experience required; prior call center or receptionist experience preferred. 
• Must have excellent verbal/written communication and interpersonal skills
• Strong attention to detail
• Able to multi-task, prioritize and manage time effectively
• Proficient with Microsoft products, VOIP phone systems and database programs
• Ability to work well with others
• Bilingual preferred, not required 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answer high volume of incoming calls
• Respond to written email inquiries regarding membership and Life Flight Network 
• Actively listen to members and identify their needs
• Provide information on membership fees, benefits, and other pertinent information regarding the membership programs
• Determine membership eligibility based on established criteria
• Recommend membership products to members and potential members 
• Securely process payments for membership and/or donations 
• Data entry into Membership database and/or internal trackers
• Investigate and resolve membership and/or payment issues
• Maintain accurate membership and donation records, including adhering to data privacy requirements