Job Description

Roles and Responsibilities

• Interface primarily with assigned external customers for all matters concerning new parts, inside sales, and total support, ensuring that both Customer and GE objectives are met
• Establish, implement, and monitor the Order-Thru-Remittance (OTR) process for assigned customers
• Manage all disciplines within the OTR process, including financial, contractual, export and legal relations with the Customer and within GE systems
• Work with Customers to determine appropriate product / service solutions
• Serve as prime for issues pertaining to spare part procurement
• Conduct periodic provisioning and program reviews with Customer(s)
• Respond to all customer inquiries in a timely manner on the processing of customer orders, acknowledgements, Purchase Order amendments, and alteration notification
• Clearly define and communicate problems as perceived by the customer
• Maintain complete and current knowledge of the product / OTR status including future use and needs of the customer
• Manage the activities of supporting organizations to ensure that technical and business problems are resolved in the balanced interest of GE and the customer
• Assume overall responsibility for customer satisfaction for assigned customers
• Develop and maintain a customer preference relationship toward GE
• Monitor special programs and coordinate both internally and externally with the customer
• Screen and analyze customer order practices looking for trends and unusual order practices

Key deliverables:

• Reduction of J85 MRO Constraints, aiding in prioritizing and enabling Sourcing throughout on priority items
• Reduction of GE Sourced Aged backorders through strategic shop visit forecasting.
• Support of broad OOPS population scope, demand creation thru delivery
• Facilitation of GE COI standard work and projects to remove burden from team/drive predictability
• Support of Reconciliation activities metrics/results
• Alignment with Project team on financials, working to establish predictability and accountability

Required Qualifications

• Bachelors degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in fulfillment operations, customer service, logistics, sales, or supply chain management or materials planning, fulfillment and shop operations).
• Minimum of 3 years experience in fulfillment operations
• Hybrid in office/remote with ability to be physically in GE Lynn > 50 of time (or as business requires)

Desired Characteristics

• Strong oral and written communication skills.
• Demonstrated ability to analyze and resolve problems.
• Ability to document, plan, market, and execute programs.
• Established project management skills.

Additional Information