At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Distribution Services is looking for a Lead Customer Support Specialist to join our team in Lonate Pozzolo, Italy.

This position is expected to be 100 onsite. 

Essential Job Duties and Responsibilities:

• Responsible for performance of assigned program.

• Maintain and create a professional yet personalized relationship with assigned customers.

• Accountable for continuous improvement in customer program management tools and processes.

• Collaborate with cross-functional internal leaders regarding customer specific performance and execution

• Manage, develop and retain talent within reporting structure.

• Act as first point of escalation for customer issues.

• Coordinate activities to support critical shortages/issues in support of customer requirements.

• Support team on day-to-day issues and help to resolve problems.

• Help to obtain and keep BDSI leadership informed of customer performance

• Performs other duties and responsibilities as assigned or required.

Basic Qualifications (Required Skills and Experience)

• 6-8 years of related work experience

• 1-3 years of supervisory experience 

• Superior customer service skills

• Strong communication skills both written and verbal

• Team player, collaborative and the ability to multi-task Excellent problem solve

• Experience in all MS office applications (Excel, Word, Outlook, PowerPoint, etc.) must be able to analyze and generate reports.

• Has the ability to work effectively with internal and external management and customers

• Able to produce desired results in a deadline-driven environment

• Excellent problem solver

• Has the ability to work effectively with internal and external management and customers

• Able to produce desired results in a deadline-driven environment

Preferred Qualifications (Desired Skills/Experience):

• Bachelor’s Degree – Business Administration or Engineering or Related Field of Study master’s degree

• Experience in the aerospace industry

• Working knowledge of export requirements and/or government regulations

• Knowledge of basic financial principles

Work Authorization:

This requisition is for a locally hired position in Italy. Candidates must have current legal authorization to work immediately in Italy. Boeing will not attempt to obtain Immigration and labor sponsorship for any applicants.

Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.

Relocation:

This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.

Important information regarding this requisition:
This is a professional individual contributor role with no direct people management responsibility but acting as a leader in his/her field of expertise, able to interact with senior internal and external personnel, drive results and exercise influence on the overall objectives and long-range business goals of the organization.

Applications for this position will be accepted until Jun. 02, 2025

Relocation

Relocation assistance is not a negotiable benefit for this position.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

Shift Worker (Italy)

Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.