Every WestJet journey has the potential to enrich lives; a career with us is no exception. 

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now were going global. 

Join us, this is where your story takes off.

Overview of role:

The Intermediate Analyst is a technical resource for the various technology systems that support Supply Chain, Procurement, and Contracting processes that deliver value to the CFO organization.

Being part of a devops (development / operational) pod, the intermediate analyst will administer, develop, implement key improvements, troubleshoot issues, and resolve incidents within the ERP technology stack (JDE Enterprise One, RF SMART, etc.) and adjacent applications (Coupa Platform). Playing a key role in analysis, requirement gathering, configuration, development, testing, incident management, service requests and release management for the product stack, the intermediate analyst will maintain the stability and functionality of the systems supported.

The intermediate analyst will be involved in the scrum practice and will participate in developing requirements and propose solutions, and delivery of sprints that meet business needs. Will be asked to provide input on estimations, planning, and delivery of sprints.

Key deliverables / responsibilities include:

• Support: Resolve issues, investigate errors, and improve module performance and functionality for software (JDE Enterprise One platform, RF SMART, Coupa) and hardware (Scanners) components. Perform change, service request, incident, problem management tasks within product team and documentation of steps taken to fix or improve service delivery.
• Enhancements: Performs in-depth analysis of business processes and identify opportunities for improvement
• Integration: Manage and support the integration of RF SMART and Coupa with JDE Enterprise One platform
• Testing: Plan and execute system testing, including unit, system integration, and user acceptance testing
• Documentation and Training: Develop and maintain documentation for supported processes, including providing training to end-users to enhance adoption and use of functionality

• Experience and qualifications:

• 3 – 6 years of proven JDE, RF SMART, or Coupa experience in a support role
• Bachelors’ degree in a related field or equivalent
• Highly motivated with excellent time management, work ethic and interpersonal skills is required
• Strong knowledge of the following processes: Inventory, Procurement, and Contracting
• Experience with documentation and training delivery is a plus

The benefits of being a WestJetter:  

WestJet provides all WestJetters with a competitive total rewards package.  On top of that, we offer:   

• A fun and friendly culture with colleagues who work together to win  
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs  

Think we are a fit?  Apply now!  

About WestJet Group of Companies  

Together with WestJets regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.   

Our Safety Promise  

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.  

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJets operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJets Alcohol and Drug Policy.   

Our Commitment to Diversity and Inclusion  

We embrace what makes us each unique, and what makes us uniquely WestJet. WestJet is committed to inclusiveness, equity, and accessibility and if you require accommodation during the selection process, please let our Talent Acquisition team know.  We encourage all qualified candidates to apply. We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.  

For more information about everything WestJet, please visit WestJet.com.  

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