Every WestJet journey has the potential to enrich lives; a career with us is no exception. 

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now were going global. 

Join us, this is where your career story takes off.

Overview of role:

Reporting to the Product Manager, IT Crew Operations, the IT Systems Analyst is a technical position supporting multiple end user groups and project teams from the Crew Operations business units. This role is primarily engaged in the implementation, support, and sustainment of business application solutions for multiple critical Tier-1 applications. Analysts are responsible for incident management, root cause analysis and resolution, and may be involved in technology related projects, and business analysis.

Being a part of an operational team, the analyst will administer, implement key improvements, troubleshoot issues, and resolve incidents within the technology stack that supports the business unit.  Playing a key role in change, incident, and release management for the product stack, the analyst will maintain the stability and functionality of the systems supported.

Key deliverables / responsibilities include:

• Administration of relevant technology within their product or operationally focused team
• Delivery of sprint work items identified as priority within timelines
• Participation in Change, Incident, Problem Management tasks within product team
• Understanding of overall architecture of technology supported and how to identify and troubleshoot challenges within
• Participation in Cybersecurity tasks including patching and vulnerability remediation
• Ticket management, documentation of steps taken to fix or improve work items
• Knowledge management input, development of support runbooks and transition to operation process
• Improvement of security posture within technology stack supported
• Participation in relevant audits if required
• Required to provide support for Tier 1 Systems, including but not limited to applications supporting: Crew Management (scheduling), Crew Planning (vacations, bidding), Crew Qualification, Crew Communication, Crew Payroll, and Crew EFBs (Electronic Flight Bags).
• Required to maintain an on-call rotation and be highly available (24/7) during on-call periods.

Experience and qualifications:

• Bachelors degree/diploma in a relevant IT field
• Entry Level Position with relevant technical degree, or equivalent technical experience
• Good time-management skills, ability to manage multiple items
• Incident and problem management skills
• Willingness to learn related technology and business process
• Ability to determine root cause from outcomes
• Proficiency with Windows Server 2016/2019 is an asset
• Proficiency with IIS, Databases, Azure Cloud, Linux is an asset, but not required.
• Proficiency with Cloud Service Models (IaaS, PaaS, SaaS) is an asset.
• Proficiency with workplace tools such as Office 365, MS Visio, MS Project, MS Teams is required.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong communication skills (both verbal and written), are essential to interact with vendors, support groups, and business groups.
• Highly organized and able to multitask in a high pressure, fast paced and dynamic environment.
• Ability to understand their knowledge gaps and seek information from peers, other teams, external resources.
• Experience working in a highly collaborative, team-oriented, environment.
• Understanding of ITIL processes and documentation standards. ITIL certification is an asset.
• Experience troubleshooting issues related to networking, security firewalls, domain policies, etc.
• Familiar with ticketing tools (similar to ServiceNow).
• Ability to communicate in a clear, accurate, concise, and professional manner, both verbally and in a written format.
• Ability to work independently and as part of a team.
• Willingness to learn related technology and business processes.
• Airline IT knowledge is nice to have.

The benefits of being a WestJetter:  

WestJet provides all WestJetters with a competitive total rewards package.  On top of that, we offer:   

• A fun and friendly culture with colleagues who work together to win  
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs  

Think we are a fit?  Apply now!  

About WestJet Group of Companies  

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Following integration with Sunwing in 2025, more than 14,000 WestJetters support nearly 200 aircraft and connect guests to more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia.
 
As a major Canadian employer that includes WestJet Airlines, Sunwing Vacations Group and WestJet Cargo, the WestJet Group is Canada’s leading low-cost airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.   

Our Safety Promise  

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.  

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJets operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJets Alcohol and Drug Policy.   

Our Commitment to Diversity and Inclusion 

We embrace what makes us each unique, and what makes us uniquely WestJet.  We welcome diverse skills, experiences, and backgrounds, and if youre passionate about this role, we encourage you to apply - even if you dont meet every qualification listed. WestJet is committed to inclusiveness, equity, and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at talentwestjet.com.  

We value the time and effort you put into your application.  Our recruitment process is highly competitive, and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps.  We encourage you to explore future opportunities with us if this role isnt the right fit at this time.

For more information about everything WestJet, please visit WestJet.com.  

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