Description

The Business Analyst role works closely with our Business Partners to define business requirements, build business use cases, and document overall process/system improvements. This role requires the ability to work with cross-functional teams, interpret business needs and translate them into domain, capability, process, and system requirements. This individual drives finalization of analysis through Business Design Documentation and Solution Designs that align to technical principles, standards, and patterns; management of alignment with technical design and delivery by acting as the conduit between business groups and an IT development team. This position is a critical member of the Information Technology team.

Supervisory Responsibility:

None

Duties and Responsibilities/Essential Functions

• Assess business requirements and develop an understanding of business processes through interviews, workshops, or observation
• Document requirements using Agile practices, Requirements Traceability Matrix or similar standard tool(s)
• Document process design and mapping, including business rules and process flow impact including modeling skills
• Develop an understanding of third-party software used by business partners
• Use analytical thinking to improve or design new business processes; provides expertise in the modeling/mapping of such processes using Visio or similar tools
• Develop test scenarios and cases for use in system solutions and integration testing
• Independently authors test plans and test cases to complete integration and release testing in Azure DevOps or similar tools
• Make configuration changes to third party software and/or provide guidance to business partners on how to achieve operational outcomes with the third-party software features
• Participates in or conducts end user training, including development of user guides and reference materials
• Partner with the Project Manager and the business community to ensure project deliverables are met, communicate regular status updates, and actively assist in issue resolution
• Collaborates to produce technical specifications for specific software enhancements and new functionality
• Partner with the Project Manager and the business community to ensure project deliverables are met, communicate regular status updates, and actively assist in issue resolution.
• Collaborates to produce technical specifications for specific software enhancements and new functionality
• Partner with Product Owners, Program Managers, and the business community to ensure project issues get resolved, reporting stays current, and outstanding issues are tracked until resolved
• Leads and participates in end user training through development of user guides and reference materials
• Guides learning and adoption of new technologies through business partnerships
• Support Governance at all levels of business processes through analysis and process creation
• Collaborates to ensure Change Management is constant and seamless as possible
• Documents resource requirements and works to establish complete project plans
• Designs for broad Enterprise Services and Enterprise Resource Planning processes

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Bachelors degree in Computer Science, Business Administration or relevant field of study
• Two years experience in a Business Analyst or similar IT role
• Manufacturing Systems planning and implementation.
• Extensive Current State vs. Future State analysis and planning
• Overall Manufacturing systems and processes such as: MES, PLM, ERP, WMS, F&O, Retail, etc.
• Preference for work experience in maintenance & repair service scheduling and operations software solutions
• Familiar with Agile principles and working with third-party software solution partners
• Knowledge of continuous business improvement methodologies
• Preference for work experience in a manufacturing or enterprise focused environment
• Familiar with professional BA standards and software development lifecycle e.g., Business Analysis Body of Knowledge (BABOK), Project Management Body of Knowledge (PMBOK) and/or PMI Requirements Management Practice Guide, Certified Business Analysis Professional™ (CBAP®) or PMI-PBA Certification is a PLUS
• Strong interpersonal and communication skills
• Self-starter able to motivate Business and Technical staff to meet goals and innovate
• Experience working in a team-oriented, collaborative environment
• Familiar with business architecture practices and business capability driven planning
• Builds rapport in an open, friendly and accepting manner
• Strategic, conceptual and analytical thinking skills
• Ability to manage multiple tasks and changing priorities
• Is effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels
• Encourages the open expression of diverse ideas and opinions

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.
• Manages Complexity: Makes sense of complex, high quantity and sometimes contradictory information to effectively solve problems.
• Optimizes Work Processes: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of the different audiences.
• Situation Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.

Demonstrated Proficiencies/Skills/Abilities:

• Pick up on situational cues of others and adjusts to keep team interactions effective
• Relate comfortably with people across levels, functions, culture and geography
• Ability to solve problems using analytical problem-solving tools
• Ability to understand complex software applications and data integrations between systems
• Ability to manage multiple tasks and changing priorities

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required.

Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.

Our Benefits: Cirrus provides a range of exciting benefits, including:

• 401(k) Plan: Dollar-for-dollar match up to 5 after 90 days, with 100 vesting.
• Employer-Paid Coverages: Group term life, short- and long-term disability insurance.
• Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options.
• Free Health Tracking: With rewards for meeting health goals.
• Generous PTO: 120 hours accrued within the first year.
• Employee Referral Bonus: For referring talented candidates.
• Career Development: Tuition reimbursement and professional growth opportunities.
• Exclusive Discounts: Access to partner and marketplace discounts.
• Community & Engagement: Company and employee clubs at various locations.

These benefits are designed to support your well-being, growth, and enjoyment at Cirrus!