Every WestJet journey has the potential to enrich lives; a career with us is no exception. 

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now were going global. 

Join us, this is where your career story takes off.

Remote Work:

This position is eligible for remote work, within Canada, under our mobile workforce program. Please note that work arrangements are subject to change at the discretion of the business. 

Overview of role:

The Analyst is responsible for being a technical resource within the team the role reports, supporting the various technology systems that are key to delivering value to WestJet.

Being a part of an operational pod, the analyst will administer, implement key improvements, troubleshooting issues, and resolve incidents within the technology stack that supports the business unit. Playing a key role in change, incident, and release management for the product stack, the analyst will maintain the stability and functionality of the systems supported.

The analyst will be involved in scrum methodology and will participate in estimations, planning, and delivery of sprints. Can be asked to provide input on developing requirements and propose solutions that meet business needs.

Key deliverables / responsibilities include:

• Administration of relevant technology within their product or operationally focused team

• Delivery of sprint work items identified as priority within timelines.

• participate in change, incident, problem Management tasks within product team.

• Should have skills to build automation and be flexible to learn new areas of skills depending on industry demand.

• Should have decent verbal and written communication.

• Ticket management, documentation of steps taken to fix or improve work items.

• Knowledge management input, development of support runbooks and transition to operation process

• Improvement of security posture within technology stack supported.

• Participation in relevant audits if required.

• Requirement to be on call for supporting a Tier 1 / 2 platform or process.

Experience and qualifications:

• Bachelors degree in Technical Field

• 1+ years in relevant technical area and looking for someone who has prior knowledge on one or more areas.

o API understanding

o Message streaming, Queueing and

o Batch integration

• Nice to have understanding on Java or its derivatives software languages.

• Expected to have fair knowledge on Devops and any of automation coding tools such as Terraform or Bicep or Python or ansible.

• Good to have working experience on Agile frameworks on using Azure ADO or Jira or any similar product.

• Attitude to learn guest regulation such as GDPR, PIPEDA and PCI DSS standards

• Good time management skills, ability to manage multiple items.

• Incident and problem management skills

• Willingness to learn related technology and business process.

• Ability to determine root cause from outcomes.

The benefits of being a WestJetter:  

WestJet provides all WestJetters with a competitive total rewards package.  On top of that, we offer:   

• A fun and friendly culture with colleagues who work together to win  
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs  

Think we are a fit?  Apply now!  

About WestJet Group of Companies  

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Following integration with Sunwing in 2025, more than 14,000 WestJetters support nearly 200 aircraft and connect guests to more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia.
 
As a major Canadian employer that includes WestJet Airlines, Sunwing Vacations Group and WestJet Cargo, the WestJet Group is Canada’s leading low-cost airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.   

Our Safety Promise  

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.  

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJets operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJets Alcohol and Drug Policy.   

Our Commitment to Diversity and Inclusion 

We embrace what makes us each unique, and what makes us uniquely WestJet.  We welcome diverse skills, experiences, and backgrounds, and if youre passionate about this role, we encourage you to apply - even if you dont meet every qualification listed. WestJet is committed to inclusiveness, equity, and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at talentwestjet.com.  

We value the time and effort you put into your application.  Our recruitment process is highly competitive, and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps.  We encourage you to explore future opportunities with us if this role isnt the right fit at this time.

For more information about everything WestJet, please visit WestJet.com.