Director, Human Resources Service Delivery - Phoenix, AZ

Join Our Life-Saving Team in Phoenix, Arizona!

Are you ready to elevate your career to new heights? PHI Health is looking for dynamic, driven individuals to join our team. We are committed to providing top-tier emergency medical services with unmatched speed and efficiency, saving lives when every second counts. By supporting our mission from the ground, you will play a crucial role in orchestrating the seamless operations that keep our advanced fleet soaring and our patients safe.

As a part of PHI, youll collaborate with some of the best minds in the industry, driving initiatives that enhance our services and expand our reach to those who need it most. If youre passionate about making a difference and thrive on challenges, PHI Health offers an extraordinary opportunity to impact lives and develop your professional career in a meaningful way.

Who We Are:

PHI Health is the leading air ambulance provider in the United States. With an unmatched safety record and the best aviation, medical and communication specialists in the field, we set the standard in the air medical industry. We transport more than 22,000 patients each year from our more than 80 bases across the country, all while offering services and outreach education to local communities and leading healthcare systems. Our mission is simple: move communities to health while maintaining the highest standard of safety, period.

Job Summary:

Reporting to the Chief Human Resources Officer, this position supports the corporate office directors with HR related matters, which includes, but is not limited to, employee relations, training and leadership development, policy creation, revision and interpretation, employee coaching and performance management. This position provides leadership and oversight to the Occupational Health department.

Responsibilities Include:

• Provides leadership support, direction and decision making to Occupational Health, Leave Management and ADA operations ensuring operational consistency, efficiency, and legal compliance are maintained.
• Manages the annual evaluation performance program, revises evaluations, training and processes accordingly.
• Manages leadership development to include regulatory training requirements, and leadership training, coaching, mentoring, leading and managing change, etc.
• Creates or revises HR policies and procedures as applicable based on the business needs, or changes as required by the regulatory environment, and in accordance with federal/state law(s).
• Directs and assists with improvement of internal processes to ensure efficient and responsive service delivery.
• Partners with leaders to conduct investigations and pre-disciplinary meetings as needed.
• Provides guidance on employee disciplinary meetings, terminations, and investigations.
• Participates in candidate interviews and provides guidance and feedback for candidate review and selection.
• Participates in department meetings as needed.
• Manages confidential and sensitive information.
• Provides reports as needed on various data tracking requirements.
• Creates and maintains meaningful internal and external business relationships to foster trust and support.
• Travel as needed to meet business needs.

Schedule and Location

• 5 & 2
• Phoenix, AZ

A Successful Candidate will have:

• Bachelors degree in human resources or related field, or at minimum 10 years of increasingly responsible experience in human resources; supervisory experience required.
• Thorough knowledge of employment-related laws and regulations.
• Must possess excellent writing, speaking and interpersonal communications skills.
• Requires excellent communications, negotiations and conflict resolution skills.
• Advanced level of software knowledge to include Microsoft Windows, Excel, Word, Power Point, etc.
• Strong supervisory and leadership skills. Supervisory and budget responsibility.
• This position is designated Safety Sensitive for purposes of the Arizona Medical Marijuana Act.

Compensation and Benefits:

• We offer a range of competitive pay and benefits package to keep our teams happy, healthy, and invested.

Our Core Competencies:

• Safe. We are absolute in our belief in the tenets of Destination Zero and that Zero is not only achievable, but the only acceptable outcome.
• Efficient. We are focused on outcomes that are smart and responsible by making the best use of our resources to maximize overall productivity and achieve sustainable profitability as a high performing organization.
• Quality. We are committed to ensuring excellent organizational performance which produces sustainable and reliable outcomes.
• Service. We are dedicated to the service of our customers, our communities and each other.

Behavioral Competencies:

• Leader Identification - Effective performers identify with the role of leader and enjoy positions of responsibility and the exercise of authority. They understand that management is a distinct vocation and choose to be in a leadership position.
• Organizing & Planning - Effective performers have strong organizing and planning skills that allow them to be highly productive and efficient. They manage their time wisely and effectively prioritize multiple competing tasks. They plan, organize, and actively manage meetings for maximum productivity.
• Results Orientation - Effective performers maintain appropriate focus on outcomes and accomplishments. They are motivated by achievement and persist until the goal is reached. They convey a sense of urgency to make things happen. They respect the need to balance short- and long-term goals. They are driven by a need for closure.
• Talent Management - Effective performers keep a continual eye on the talent pool, monitoring skills and needs of all team members. They expand the skills of staff through training, coaching, and development activities related to current and future jobs. They evaluate and articulate present performance and future potential to create opportunities for better use of staff abilities. They identify developmental needs and assist individuals in developing plans to improve themselves. They stay proficient in appropriate talent management processes, including best practices for prospecting, recruiting, selection, orientation, and succession management.
• Team Management - Effective performers create and maintain functional work units. They understand the human dynamics of team formation and maintenance. They formulate team roles and actively recruit and select to build effective workgroups. They develop and communicate clear team goals and roles, and they provide a level of guidance and management appropriate to the circumstances. They reward team behavior and foster a team atmosphere in the workplace.

The PHI Health Advantage:

For more than 40 years, our company has been providing critical air medical transport services across the country. As an organization, we outfit each aircraft we fly with the most advanced technology, subject our crews to the most rigorous protocols and training and pioneer the most-forward thinking safety program in the country.

Everything that we do comes back to the safety of our crew and our patients. Our accident rate is well below the national average and we were the first to receive the Vision Zero Aviation Safety Award. This belief has guided us towards a number of industry firsts and has given us the highest safety rating in the industry.