JOB DESCRIPTION

Job Title: Flight Operations Support Specialist (previously Pilot Support Specialist)

Department: OCC – Operations Control Center

Reports To: Flight Operations Manager CVG

POSITION PURPOSE:

This position will directly support and assist the Flight Operations Manager with all aspects of Kalitta Air flight operations by providing and facilitating clear and concise communication to and from all relevant Kalitta Air staff, vendors, and customers as necessary for the daily operation of the Kalitta Air CVG station. This position will assist flight and ground personnel (internal and external) with swift and effective problem solving all in an effort to efficiently and safely maintain an on time operation culminating with a quality product to the final customer.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Duties and responsibilities include, but are not limited to:

1. Researching and resolving discrepancies in data, forms and records
2. Provides additional staff assistance to the Flight Operations Manager as needed
3. Works with other staff (internal and external) on task as assigned by the Flight Operations Manager CVG
4. Communicates with flight crews, operations departments, vendors and customers to resolve issues and ensures that all issues are communicated to each stake holder in a timely manner
5. Ability to handle high volume, high tempo work demand as well as meet deadlines
6. Working knowledge of Microsoft Office, Windows and Windows based software
7. Will serve as office supervisor in the absence of the Flight Operations Manager
8. Other duties as assigned by the Flight Operations Manager

EDUCATION and/or EXPERIENCE:

High school graduate; some college and or technical school desirable or equivalent professional military education and/or experience.

LANGUAGE SKILLS:

Ability to read, write and understand spoken and written English. Ability to write routine reports and correspondence. Ability to give verbal and written direction to assigned staff.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required but not all inclusive.

Employee must be willing and able to obtain and maintain SIDA (Security Identification Area) credentials with an unrestricted U.S. Customs background clearance as well as the ability to operate a motor vehicle safely in a high traffic aircraft operations area.

Employee must have a heightened sense of situational awareness in order to safely function in this environment.

Employee must have very good interpersonal skills with a customer service mindset.

PHYSICAL DEMANDS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:

Employee will primarily perform duties in an office setting where the noise level in the work environment is usually controlled. However there will be occasions that require the applicant to be in or around aircraft operational areas (ramps, flight line, hangers, warehouses etc). Work may be required outdoors during any type of weather.

**Must be a US Citizen**