Job Description SummaryAs an End User Support Specialist, youll play a pivotal role in driving success and satisfaction for dedicated customers. From serving as the primary point of contact for our clients to leading small-scale IT projects, youll guide the business through challenges across all IT areas. Providing seamless communication and expert training in digital workplace technologies, youll contribute to our dynamic IT teams success.Job DescriptionRoles and Responsibilities
In this role, you will:
Be an IT hero of the day for the business - Help the business to get over the IT challenges and ensure IT customers’ success in all IT areas such as desktops, mobile technologies and electronic collaboration.
Serve as the single point of contact for the customer via verbal and written communication.
Research, learn and provide end user training for existing collaboration tools and digital workplace technologies.
Contribute to successful and dynamic IT team.
Proactively identify gaps and execute IT process improvements that increase customer satisfaction and
After initial training you can lead small-scale IT projects defined in the IT infrastructure project pipeline.
Tackle day-to-day challenges head-on, swiftly resolving issues that arise and escalating concerns that have broader impacts on clients and strategic initiatives.
Required Qualifications
Secondary school, Bachelors or higher degree in Information Systems, Information Technology (IT)/ Computer Science or demonstrated knowledge comparable to this education
Communicative knowledge of Czech/Slovak and English languages
Strong communication skills and the ability to interface with customers with confidence and clarity
Talented IT person who is not afraid of challenges and is willing to learn and adapt
Desired Qualifications
Some experience in the set-up, integration, or maintenance of an information systems network.
Knowledge of IT networks, MS Windows based systems, MS Office applications, Android /IOS devices and other IT areas in a level of being able to support the business users
Flexible Working
Most important for us is to have happy and creative employees. Work-Life balance is our top priority and therefore we support and encourage flexible working hours and occasional work from home.
Total Rewards
At Avio Aero we understand the importance of Total Rewards and wellbeing.
Our benefit plan is flexible and we are dedicated to personal growth of every employee.
Our bonuses above the salary include:
Annual Bonus to every full time position in professional band and higher
Monthly contribution 6 from your base salary into your Cafeteria or Pension/Life Insurance
Additional Monthly contribution 600 CZK into Cafeteria for hourly employees and professional and lead professional band
Meal vouchers (100 CZK/per day) fully covered by employer
We also offer our HealthAhead program, which supports employees in their healthy lifestyle:
Fresh vegetable and fruit in the workplace twice a week
Contribution to Multisport card – so you can do sports every day almost anywhere in the Czech Republic
Health Days - massages, medical specialists, trainings, yoga mornings, vitamin packages and other
Private gym in the building (just for us)
Two weeks of paid timeoff above local law minimum (6 weeks of paid time off in total)
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Additional Information
Relocation Assistance Provided: No
