COMPANY OVERVIEW:

Founded in 1973, Robinson Helicopter Company Inc., (RHC), is the preeminent manufacturer of civil helicopters located in Torrance, California.  Robinson has built its reputation on a 50-year history of commitment to providing affordable and quality aircraft with a wide range of applications. 

We have a strong engineering team; almost 85 of our manufacturing processes, including production of parts and assembly, are done in our Torrance location.  We also offer comprehensive overhaul services while rapidly responding to customers’ needs; to keep their aircraft flying.  Our commitment to our vision of keeping our customers flying has earned RHC a variety of recognition from our customers.

We are an engineering-focused organization that provides its team members with tremendously challenging and exciting opportunities to contribute to the future of vertical flight.  We are actively seeking experienced Human Resources Generalist. The Human Resource (HR) Generalist will collect, compile, and analyze HR compensation data, metrics, and statistics, and apply this data to make recommendations, and support HR initiatives, and administration such as compensation structure, benefits benchspaning, recruitment, retention, and legal compliance.

BENEFIT

Robinson Helicopter Company offers a competitive salary, benefits (including health, dental and vision), 401(k), a terrific work environment, and the opportunity to be a part of one of the most exciting segments in the aircraft industry.

As you consider your next career move…

• Do you want to create new and useful things at the bleeding edge of technology?

• Are you relentlessly curious, eager to learn new things?

• Do people turn to you because they know they can count on you?

• Are you able to dare greatly, fail quickly, and keep moving?

• When things get difficult, can you double-down and persevere?

• Do you want to be part of something bigger?

Robinson Helicopter Company is looking for a Dealer and Service Center Relations Specialist to join our team. In this role, you will be a key liaison between the company and our global network of authorized dealers and service centers. Youll work closely with the Dealer Development and Customer Success Teams to support the Climb Higher Recognition and Incentive program, ensuring our partners have the resources they need to excel.

Youll be a proactive problem-solver with strong communication skills and a passion for helping our partners ensure the  a positive entry into service and post-delivery support role for Robinson Helicopters around the world.

POSITION RESPONSIBILITIES:

Key Responsibilities:
 

• Network Administration: Collaborate with the RHC Sales, Marketing, Customer Success and Legal teams to manage the initial application and renewal process for dealers and service centers, ensuring that all network partners meet necessary RHC and other regional authority requirements and standards

• Dealer and Service Center Data Management: Maintain and create active dealer and service centers profiles, ensuring all key information—including addresses, contact details, sales data, and compliance records—is accurate and up to date within the companys CRM system.

• Dealer and Service Center Support: Act as a main point of contact for our dealer and service center network, regularly communicating company policies, procedures, and program objectives. Youll ensure our partners understand and adhere to their RHC dealer agreements.

  • Dealer and Service Center Relationship Management: Serve as a key contact for our dealer and service center network, building strong relationships and providing ongoing support to ensure their growth and success.

  • Write and effectively communicate dealer and service center promotions through the monthly RHC Network News.

• Training & Development: Encourage and support participation in our in-person and online training programs to help our partners improve their sales and customer service skills.

• Customer Service Survey Management: Manage the annual customer service survey program for all dealers and service centers. This includes working with the survey vendor on project management and timeline, conducting year-over-year analysis, and reporting results to ensure high levels of customer service across the entire RHC network.

• Program and Project Management: Ownership of the Climb Higher Recognition and Incentive program. This includes planning and executing the annual awards dinner and leading all program-related spaneting, communications, and brand initiatives.

  • Develop and execute a comprehensive strategy for dealer and service center engagement, including promotional campaigns, sales contests, loyalty programs, and training initiatives.

• Performance Analysis: Conduct analysis to monitor dealer and service center reporting, and performance. You will use this data to provide valuable insights and recommendations to management to help our partners improve customer satisfaction, retention, spanet penetration, and profitability.

Qualifications

• Experience: Previous experience in managing dealer and/or service center relations, dealer and/or service center programs, or field service within the automotive, transportation or aviation industry preferred.

Skills:

• • Project Management: Demonstrates the ability to manage long-term projects and initiatives from conception to completion. This includes strategic planning, setting timelines, coordinating with multiple stakeholders, and ensuring project goals are met on schedule and within scope.
  • Communication: Exceptional written and verbal communication skills, with the ability to present effectively to an audience.
  • Problem-Solving: Strong negotiation skills and the ability to analyze difficult situations and develop well-reasoned solutions.
  • Business Acumen: A solid understanding of dealership sales, service, and parts operations, as well as key financial indicators.
  • Technical Proficiency: Competency with Windows-based software, especially Microsoft Excel, Word, and PowerPoint. Experience with Oracle is preferred by not required.

Attributes:

• • Leadership: Excellent leadership skills with the ability to initiate dialogue and motivate others.
  • Customer Focus: A respectful, positive, and professional demeanor with a knack for building strong, productive relationships.
  • Organizational: Highly organized and successful at managing multiple priorities and projects.
  • Results-Oriented: Drives for success, conveys a sense of urgency, and works hard to achieve goals.