Reports to: Service Excellence Lead

If you are attracted by the dynamic airport operations and hold a strong passion in providing a great customer experience, we look forward to welcoming you to join our largest airport servicing team at Hong Kong International Airport.

Being the face of a great airline, you will be interacting with passengers from different cultures, putting our passengers at ease before their flights. At times, you will be acting as a Brand Ambassador to tackle challenges brought to you by various factors.

**Promising and Structured Career Development in Airport Services Delivery Department**

Customer Service Officer III > Customer Service Officer II > Service Excellence Lead > Manager on Duty > Duty Manager

Upon relative skills attainment and fulfillment of predetermined performance criteria, you will be rewarded with a progression at 18 months of service or above.

• Be the brand representative to provide great customer experience at the airport, Sky Pier Terminal, and designated pre-flight registration locations 
• Deliver a seamless airport experience to our passengers from check-in to boarding 
• Provide efficient and courteous assistance at various locations such as check-in counters, departure and arrival areas 
• Opportunities to assist some behind-the-scenes operations tasks 
• Prepare flight-related documentation to ensure safe and an on-time operations 

• Right to work in Hong Kong
• Minimum age of 18
• HKCEE /HKDSE or equivalent qualification
• Good command of spoken English and Cantonese. Proficiency in Putonghua is an advantage
• Fresh graduates are welcome. Candidate with 1.5 years or above of experience in the airline, hospitality, or service industry will be considered as experienced Customer Services Officer with a competitive package
• Flexibility to work shift schedules, including overnight, weekend, and public holidays
• Customer service-oriented attitude and good communication skills
• As the position you are applying for is a safety-sensitive role, you will be required to pass a pre-employment drug test

• Being part of a world-class service brand to be proud of
• World-class training and a structured career progression path
• A safe and collaborative working environment which embraces a diverse and inclusive culture
• Special allowance(s) is entitled to overnight and public holiday shifts
• Medical coverage & other flexible benefits
• Flexible retirement scheme
• Discounted travel across numerous airlines for you and your family

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.