As the face of our customer, here’s what you will do:

Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

The Customer Service Representative (CSR) is responsible for assisting passengers with flight reservations, ticketing and check-in, boarding, customer service and complaint resolution, as well as receiving aircraft. Assignments may consist of, but are not limited to, work in areas such as the ticket counter, gate, baggage services, international departures and arrivals, lounge, familiar with flight operations and ramp operations, widebody aircraft handling & servicing basic knowledge, flight planning, NOTAM review, Weight & Balance basic knowledge, other duties assigned by leaders.

• Communicate with passengers
• Generate passenger reservations and boarding passes
• Resolving disservice situations (e.g., determine alternate flight options for delayed, cancelled, or missed flights, change/rebook a reservation)
• Read passenger identification documents, baggage tags, cargo labels, and flight status information
• Operate a computer to enter and retrieve data
• Lift baggage and boxes/packages weighing up to 70lbs
• Open/close aircraft door before flight departure and upon flight arrival
• Stand for up to 4 hours during a shift
• Walk continuously throughout the airport
• Sit continuously when providing customer service
• Operate the passenger loading jet-way bridge
• Read the weight of baggage from a scale and assess the baggage fee if required
• Perform simple calculations
• Ensure compliance with United Airlines and Federal Aviation Administration (FAA) regulations and policies
• Flight operations including ramp services safety audit
• Other duties as assigned

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Unless subject to a collective bargaining agreement in the country to which an employee is being transferred; the employee retains their original date of employment and company seniority in the new country. Upon transfer, the employee is removed from payroll and benefits in former country and appropriately placed in the salary range and payroll / benefits systems of the new country.

Human Resources will assist with the terms and conditions of employment in light of labor agreements, collective agreements, country work rules and labor laws. In the new country, the employee is reinstated using the same employee id, date of employment and company seniority dates.

• High School Diploma/GED or equivalent school leaving certificate
• Must be able to work the ticket counter as well as the boarding gates and baggage service area
• Must have a professional appearance
• Must have excellent communication skills
• Must be fluent in English (written and spoken)
• Must be able to work in a fast-paced environment
• Must be able to lift and maneuver heavy baggage
• Must be able to stand and walk throughout the entire work shift
• Must possess excellent customer service skills
• Proven customer service work experience
• Must be at least 18 years of age
• Must be able to travel to US for training if required
• Must be flexible to work ANY shift that is assigned to you within a 24 hour, 7 day a week operation which can include late nights, early hours, weekends and holiday
• Must be legally authorized to work in Taiwan for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

• Fluent in Mandarin (written and spoken)
• Previous airline, travel, or hospitality work experience
• Previous Customer Service experience within the airline industry
• Hold a valid Passport and U.S. Visa