Job Description

ESSENTIAL RESPONSIBILITIES:

• Creates a positive experience for the Customer by consistently providing superior service and support on a daily basis
• Accountable for the day-to-day execution of customer orders, track and trace, coordination of customer returns, warranty claims as well as ensuring that the customer receives an accurate invoice.
• Effectively and completely handle all customer inquiries, provide status reports on a regular basis (online, calls, Excel etc.)
• Act as the primary contact for assigned pool of accounts, provides backup of accounts for other team members in their absence.
• Manage critical metrics to include response time to customer, case fill and on-time delivery.
• Collaborate with Team Leader to identify and implement strategic initiatives to enhance customer relationships.
• Generate reports and regular review of account status and other duties as assigned by the Customer Service Team Leader.
• Builds relationships and depth of understanding of Customer expectations and ensuring timely execution of order fulfillment functions.
• Supports all other internal departments with relevant information/customer specific details and co-operates with them to achieve customer’s requirement
• Communicates interdepartmentally to gather all valuable information that can be provided to aid customer questions and concerns efficiently.
• Will be familiar with customer contracts from given perspectives

REQUIREMENTS:

• Bachelor’s degree
• Experience in customer service or order management highly preferred
• Experience working with Order Management
• Fluent in English
• MS Office knowledge
• Open to work with participates from different cultures
• Excellent written and verbal customer service skills
• Highly Self-motivated
• Proactive work ethic
• Ability to handle escalated situations requiring sensitivity and responsiveness to customer concerns
• Customer- and solution-oriented mindset

WE OFFER:

• Cafeteria 
• Commuting allowance
• Health Insurance
• Life insurance
• Parking based on standard parking policy
• Annual bonus
• Employment contract in a stable company
• Challenging job in a professional and multinational environment
• Dynamic, innovative international working place with excellent opportunities for growth and development.
• Good working atmosphere in the organizational culture promoting Diversity & Inclusion.
• Professional working tools
• Attractive social benefits package: Private medical care, additional insurance and lunch allowance
• Flexible working time

Additional Information