Position Summary
Primary Responsibilities/Essential Job Functions:
- Review and respond to customer inquiries received by phone, email, or Customer Relationship Management software.
- Communicate requests for cost estimates on non-standard products.
- Check stock, provide pricing and delivery information on orders or potential orders.
- Check order status or expedite orders with Production, Supply Chain or Shipping Departments.
- Prepare and enter purchase orders; provide such information as customer code, pricing, quantity, part number, order acknowledgments etc. Manage orders and material releases received by Electronic Data Interchange.
- Clarify policies and procedures such as condition of sale and pricing structure.
- Prepare and submit request for returned good authorization.
- Provide technical information to distributors which appear in our catalogs or as advised by engineering, product managers, and/or technical services.
- Collaborate with the Pricing Department with customer quote requests and maintain supporting documentation such as cost estimating print-offs, customer drawings and specifications, and divisional drawings and specifications.
- Participate in problem solving and process improvement teams
- Investigate and approve or deny requests for credit as forwarded by the Accounts Receivable Dept.
Secondary Responsibilities/Non-Essential Job Functions:
- Acknowledge customer orders upon request.
- Assist outside sales personnel.
- Sample requests.
- Quotes on non-standards.
- Clarification of policies and procedures.
- Participate in weekly update and problem-solving meetings.
- Any other similar or associated duties necessary to accomplish job objectives, or as assigned by the immediate supervisor.
Qualifications
Minimum Qualifications (relevant experience, education and/or training):
- High school education or equivalent required.
- Associate degree preferred.
- Must possess good communication skills.
- Two to four years customer service experience.
Parker Hannifin
Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or parkerhannifin.
