Note: For this position, you must already be authorized to work in the Netherlands!
For our Business Platform "Integral Planning & Control" (IP&C) within the "Data & Technology" (D&T) department, we are looking for a Business Process Analyst (BPA) to join our team. As a BPA, you are not just a traditional business analyst, but also the product expert within the team and the tooling. You will work on decision support tooling for the Operations Control department, taking an integrated approach. It is crucial that you identify and establish connections between the various components of the KLM operation to enhance decision-making. You will proactively suggest improvements to further optimize the tools, with the goal of helping to shape the digital future of airline operations.
In general, the BPA supports the IT product team in realizing the maximum value potential of the product by ensuring that it is built according to the correct requirements, promoting user adoption, and implementing changes in business processes. The BPA is responsible for analyzing the impact of the product to make it measurable. This is done by visualizing what the future business process should look like after the product is implemented and iteratively adjusting this process design by closely collaborating with (key) users. When a tool is already implemented, the BPA identifies and resolves points of dissatisfaction among users. Because a BPA works so closely with users, they are aware of their needs and pain points, putting them in an excellent position to inspire the organization with opportunities for new products.
Key general result areas for a BPA include:
Due to the rapidly changing environment, KLM aims to become the most data- and technology-driven airline in the world. Changing our way of working, modernizing our technology stack and architecture, and properly positioning people within this Data & Technology organization are crucial to achieving this ambition. Business Platforms are at the core of the Data & Technology organization. They consist of product teams organized around business processes within KLM: Flight, Ground, Integral Planning & Control (IP&C), HR, and Safety, Security & Crisis Management.
This vacancy is within the Business Platform IP&C.
IP&C is responsible for developing a flexible flight planning system that allows us to fly where and when there is demand, while balancing load factor and reliability, fulfilling our network promises, and reducing non-performance costs. Our advanced platform supports the business departments Network & Planning, Operations Control, and Hub Control with IT tooling to develop a robust yet flexible flight schedule and optimize and monitor daily operations and disruptions. As a culturally diverse platform with a focus on innovation and continuous improvement, we strive for sustainable growth and success.
We are looking for an enthusiastic and proactive BPA with the necessary knowledge and experience to understand and improve KLMs business processes. You will help us continuously improve and maximize the value of our products.
Criteria:
Additionally, you preferably excel in, or are open to developing in:
If your position allows this: working from home and working from abroad for up to 8 weeks (EU and Caribbean)
2 development budget to be spent freely
Plenty of room for personal development and great career opportunities
Substantial discount on airline tickets (if you have been employed for at least 6 months)
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Don’t wait any longer and apply for this function before the final boarding call on 06/09/2025! A motivation letter is no longer required; we will simply ask you a couple of questions during your online application. Within two weeks, you will receive a message from us. Your application procedure consists of two interviews and –possibly- an assessment and security research.Did you know that according to research, women are less likely to apply than men when they dont meet all the job requirements? What a shame. Because, in our view, the perfect candidate is a myth. So, if you have the drive to grow in aspects of this role, we look forward to your application. A file check (for ex-KLM-employees) and/or a reference check can be part of the application procedure. By applying for this vacancy you consent to these checks.
Do you think were a match?Start your journey with us here.
If you have any questions regarding this vacancy, contact our recruiter Sissel or hiring manager Erik!This job has the following ID number: 19279