We’re looking for a Business Process and Improvement Analyst to join as an integral part of the Systems and Information team within our Risk and Safety department.
Our Business Process and Improvement Analyst will draw upon industry proven practices and methodologies to facilitate Continual Service Improvements and Process Reviews. Working closely with the teams across the Department and Company to ensure practices, processes and systems are fit for purpose and aligned with the direction of the Risk and Safety Senior Leadership and R&S Steering group.
As our Business Process and Improvement Analyst, you’ll have access to a wide range of benefits including:
- Hybrid working (we’re in the office 2 days per week)
- Access to a generous discretionary profit share scheme
- Colleague discounts on Jet2.com and Jet2holidays flights
What you’ll be doing:
- Ensure Risk and Safety business processes are documented, meet business needs and are available for colleagues.
- Scope, plan, and deliver continual process reviews.
- Facilitate workshops to gather current and future business requirements and define end to end business processes.
- Identify opportunities and make recommendations for development/enhancement of current and future business requirements or process needs.
- Use process and performance metrics to measure the scope of improvement opportunity.
- Co-ordinate gap analysis of existing business processes to draw meaningful conclusions and packaging these for presentation to Senior Stakeholders.
- Facilitate the agreement of solutions between Stakeholders that develop or enhance existing system functionality and/or improvement service.
- Participate in project management and KPI tracking throughout project lifecycle.
- Design and agree solutions to meet current, future business needs and/or to bridge gaps in current solutions.
- Consult through-out a project lifecycle and post-implementation with the Project Team to ensure business requirements are satisfied.
- Prepare impact analysis and value add for any new concepts or initiatives.
What you’ll have:
- We’re looking for somebody with experience in a Business Analyst/Change Management Role who can identify requirements and improvement opportunities.
- Experience of understanding and documenting complex business processes - both as is and to be (process improvement and definition)
- A great team player, able to motivate and encourage collaboration amongst project team members.
- Excellent stakeholder management skills with the ability to build and maintain working relationships with colleagues at all levels and 3rd party suppliers.
- A pro-active self-starter who will use their initiative to solve problems and evolve internal processes.
A relevant professional qualification would be desirable such as ITIL/Lean/Six Sigma or ISEB.
Join us as we redefine travel experiences and create memories for millions of passengers. At Jet2.com and Jet2holidays, your potential has no limits. Apply today and let your career take flight!
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