Were the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the worlds air travel industry.

Youll find us at 95 of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

The Business Analyst identifies and understands business issues and processes, translating them into clear, functional requirements. This role serves as a functional subject matter expert for both development and customer-facing teams.

The Business Analyst defines and documents customer needs, provides comprehensive test cases, and oversees thorough testing in line with SITA’s business processes. They validate and refine customer requirements by ensuring delivered solutions meet the required functionality, leading user acceptance testing, managing customer change requests, and helping customers optimize their processes through effective use of SITAs applications.

• Define and document functional and non-functional requirements for our digital customer portal application
• Collaborate with the Product Owner and stakeholders to translate business needs into clear, actionable user stories and acceptance criteria
• Lead the end-to-end requirements lifecycle, from initial discovery and analysis through to delivery support and stakeholder alignment
• Partner with an external development team to ensure accurate understanding and implementation of business requirements
• Prepare and execute User Acceptance Testing (UAT) scenarios to validate that solutions meet defined requirements

- 2 years experience in business analysis including experience of building use cases

• Proficiency in SQL, Postman, and data mapping to support backend analysis and system integration efforts

• Experience with ServiceNow and Salesforce is a plus

• Experience producing use cases for a customer portal is a plus

• Business Analysis
• Financial Acumen
• Methods and Tools

• Adhering to Principles & Values
• Communication
• Creating & Innovating
• Customer Focus
• Impact & Influence
• Leading Execution
• Results Orientation
• Teamwork

- Bachelors degree or related field or equivalent work experience required.

Were all about diversity. We operate in 200 countries and speak 60 different languages and cultures. Were really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what its like to join our team and take a step closer to your best life ever.

🏡 Flex Week: Work from home up to 2 days/week (depending on your teams needs)

⏰ Flex Day: Make your workday suit your life and plans.

🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.

🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!

🙌 Competitive Benefits: Competitive benefits that make sense with both your local spanet and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.