Reports to: Operations Analytics Manager

The role is part of our Digital Department (DGT), which is committed to becoming one of the world’s greatest service brands by transforming into a digital leader known for our strong digital culture and capabilities.

As a Business Analyst, you will generate quantitative insights to support data-driven decision making.

You will help business units apply metrics, analytics models, and visualizations in daily operations, enhance analytics using new data, tools, and training, and ensure compliance with data governance policies to maintain analytics asset security and quality.

• Provide analytics support services to various business partners
• Design with business streams to frame business questions, perform analysis, design visualization of results, and derive analytical models to meet business objectives
• Develop complex BI solutions including reports, scorecards and dashboards, leveraging data processing and visualisation tools
• Proactive in bring in new data & insight, support data model design and data definitions to ensure proper integration of internal and external sources
• Manage enhancements on tools to advance the analytical power, including analytics requirement, testing, prepare training material and delivery
• Train and facilitate business streams to conduct analysis to facilitate day-to-day decision making
• Manage Data Quality by implementing quality metrics & regular monitoring, working on incidents to maintain accessibility and consistency of data as well as readiness of related analytics capabilities
• Enforce data governance practices to uphold the value of the data access, within the company and external parties

• Tertiary education in Business Analytics, Mathematics, Statistics, Information
  Management, Operations Research or related disciplines
• Minimum 3 years of working experience relating to data & analytics with a good understanding of at least one of the following business areas: Revenue Management, Customer management, Service Delivery, Sales & Marketing or Finance management
• Strong analytical abilities, numerate and familiar with statistical algorithms, ideally with exposure in developing optimization models
• Expert in using analytics & query tools e.g. Alteryx and data modelling techniques
• Proficiency in data visualization tools, ideally Qlikview, PowerBI
• Proficiency in scripting languages e.g. Python, SQL, SAS
• Working knowledge in managing vendors and suppliers and project management a plus
• Team player with strong communication & interpersonal skills, able to share effectively across different business streams
• Curious, meticulous, self-motivated and strong continuous improvement mindset

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.