TasksThe Application Support Specialist is responsible for:Offering first-level/second-level support to our customersAnswering cases submitted to Swiss-AS via the AMOS online support toolCommunicating with customers directly via e-mail or phoneInteracting with other departments to resolve and clarif
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Application Support Specialist
Job Description:

Tasks

The Application Support Specialist is responsible for:

  • Offering first-level/second-level support to our customers
  • Answering cases submitted to Swiss-AS via the AMOS online support tool
  • Communicating with customers directly via e-mail or phone
  • Interacting with other departments to resolve and clarify the customer case and determine the cause of the problem
  • Selecting and explaining the best solution to solve the case
  • Ensure follow-up on customer cases

 

* Participate in other duties as assigned

Requirements

The ideal Application Support Specialist should meet the following requirements:

  • Be a team player, flexible, proactive, and able to work under pressure
  • You are a highly motivated individual capable of working independently and taking ownership of tasks
  • You have excellent communication skills and can interact with people from various technical backgrounds and cultures
  • You are an expert troubleshooter with the ability to diagnose and resolve issues effectively
  • Knowledge about the aviation industry and processes in aircraft maintenance
  • Fluency in written and spoken English & Japanese
  • AMOS knowledge is an advantage
  • Work experience as an AMOS Administrator is an advantage
  • SQL knowledge is an advantage

 

* CV/Resume required

* Company will not provide relocation assistance

Company

About Swiss AviationSoftware Ltd.

Swiss AviationSoftware is a 100 subsidiary of Swiss International Air Lines and successfully develops and distributes the software package AMOS which manages the maintenance, engineering and logistics requirements of modern airlines. In order to strengthen our leading spanet position we are looking for dedicated employees who would like to work in a fascinating international environment with more than 160 customers from all over the world.

Company Details
Lufthansa
Wadowicka 3B
Krakow, Malopolskie Poland, International 30-347 International
www.lufthansa.com/us/en/homepage
576 Open Jobs Available
Lufthansa Global Business Service
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Job Info
Location
Tokyo, Japan, International
Type
Permanent
Company Details
Lufthansa
Wadowicka 3B
Krakow, Malopolskie Poland, International 30-347 International
www.lufthansa.com/us/en/homepage
576 Open Jobs Available
Lufthansa Global Business Service

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