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The Analyst/ Sr Analyst, Facilitation is part of the Corporate Security team within the Corporate Affairs division. This role will engage regularly with station leadership across Airport Operations, Security, Legal, and International Stations. They will serve as the central point of consultation for all matters related to international facilitation and cross-border operational strategy. The role demands frequent interaction with U.S. and foreign government agencies—including CBP and foreign border control authorities, including industry bodies such as A4A and IATA.

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Support the Senior Manager of Facilitation in readiness assessments and cross-functional collaboration initiatives.

• Investigate CBP violations with assistance of station where customer initial board point, write petitions for relief, authorize payments and coordinate corrective actions to prevent future violations.

• Develop dashboards and reports to track performance metrics, compliance indicators, and monthly violation data.

• Coordinate and facilitate travel for inadmissible passengers in collaboration with government partners and station personnel worldwide.

• Provide International Documentation Training Curriculum for Customer Care team members.

• Work with Airport Policy and Procedures team to implement improved documentation and training policies.

• Coordinate with Network Planning and stations on CBP Landing Rights submissions

• Engage with border control agencies (e.g., US CBP, CBSA, UK Border Force) to review policy changes and provide executive summaries to Corporate Security leadership.

• Partner with internal teams (e.g., IT, Legal, Operations) to ensure smooth implementation of new technologies and processes.

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in Aviation, Public Policy, Business Administration, or a related field.

• 3 years of experience in aviation operations, regulatory compliance, or facilitation-related roles.

• Knowledge of airline operations - either above or below the wing or extensive knowledge of the interworking of U.S. federal agencies

• Experience in interpreting new customs and immigration regulations

Preferred Qualifications- Education & Prior Job Experience

• Experience working with TSA, CBP, or other government agencies.

• Familiarity with international travel documentation standards and border control regulations.

• Knowledge of border control regulations and processes, entry requirements and travel documents, risk assessment, IATA API and PNRGOV standards, and ICAO Annex 9

• Project management experience in a cross-functional environment.

• Advanced proficiency in data analysis and reporting tools.

Skills, Licenses & Certifications

• Strong understanding of aviation security and facilitation principles.

• Strong analytical and problem-solving skills.

• Excellent communication and interpersonal skills.

• Ability to work collaboratively across departments and with external stakeholders.

• Ability to interpret and apply regulatory requirements.

• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).

• PMP or similar project management certification (preferred).

• Multilingual capabilities (a plus).

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.