At Canadian North, we dont just fly planes, we connect people, deliver essential goods, and support 25 northern communities that rely on us every day. Whether youre on the ground or in the air, working with us means being part of something bigger.

Youll help strengthen communities, honor Indigenous cultures, and bring vital services to some of the most remote and respanable places in Canada.

• Purpose-Driven Work – Your skills keep northern communities connected
• Competitive Pay & Benefits – Comprehensive medical, dental, and retirement plan
• Discounted Travel + Free Travel Passes – Enjoy worldwide flight privileges after probation
• Adventure & Lifestyle – Experience the North and enjoy 7 days off after each rotation
• Career Growth – Build your aviation career with the trusted airline of the Arctic

We’re committed to offering a comprehensive benefits package that supports your health, security, and future.

• Extended health, dental, and life insurance (after 1 month)
• Short- & long-term disability coverage (after 1 month)
• Retirement savings plan (after 6 months)
• Travel privileges with Canadian North (after 1 month) and partner airlines (after 6 months)
• Cargo shipping privileges (per company policy)
• Opportunities for advancement within a trusted Canadian airline

The Customer Service Agent is responsible for ensuring the highest level of customer service for our passengers by processing passenger check ins, processing baggage, and assisting with general inquiries.

Level: As per the UNIFOR Collective Agreement.

Pay Rate: Starting at $21.50 per hour, in accordance with the UNIFOR Collective Agreement, or commensurate with experience. Employees are also eligible for a Northern Living Allowance of $8.89 per hour. In addition, candidates fluent in Inuktut will receive a language premium of $2.00 per hour.

Reporting to: Manager, Customer Service

Interested candidates should be able to perform the following duties and responsibilities:

• Process passengers and baggage;
• Make reservations and compute fares;
• Disseminate information;
• Assist passengers with mobility and special needs;
• Issue tickets and process sales reports for deposit;
• Assemble, control, and transmit reservations and passenger data;
• Administer Interline and employee travel both business and pleasure;
• Maintain records as required;
• Process claims for damaged or missing baggage;
• Record flight arrival and departure times;
• Conduct radio communications with the aircraft; and
• Other duties as assigned.

Include, but not limited to, the following minimum skills and qualifications:

• High school diploma or equivalent related experience;
• Bilingual in English/French or English/Inuktitut is considered an asset;
• Must possess strong communication and interpersonal skills;
• Proven customer service skills;
• Works well in a team environment;
• Must be adept at handling multiple tasks, and prioritizing duties;
• Willing to assist in all areas of passenger services;
• Willing to work irregular hours of operation and shift work; and
• Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

Please note: Relocation assistance is not available for this position. The successful candidate must be located in Iqaluit, NU.

Please note: This job entails irregular hours, including weekends, holidays, and shift work. Shift schedules will be bid in order of seniority. As a result, we cannot provide you with a schedule around your current job, school schedule, activities, etc. You are however able to shift trade with your colleagues- but you are responsible for the shifts that you are scheduled.

Employees will be given a minimum of (7) calendar days to select their shifts and the work schedule will be finalized (14) days prior to the effective date.

Closing date: December 8, 2025.