Tasks
Tiger User Support - 1st level
TIGER is the first joint LH Group contract management tool, allowing harmonization and simplification of contracts for travel agencies and corporate customers.
1st level support helps customers with answering technical, reporting or contract build up questions:
- First level support for requests concerning TIGER Tool (functions, reporting etc.)
- Assignment of emails to existing incidents in the tracking tool
- Capturing of new incidents and allocation to assigned groups within a tracking tool (TrackSpace)
- Report analyses
- Monitoring of Tiger Performance and reporting of the data to Product Management
- Participation in the B2B Corporate Evolution project as manual testers
*Perform all other duties assigned or delegated by supervisors
Benefits
Free parking, Flight privileges, Support for relocation, Employee events (summer festivals, participation in sports competitions etc), Hybrid working possible, Flexible working hours, Development programs / Training opportunities, Health Plan, Lockers for cyclists / sportsmen
Requirements
- Analytic skills
- Customer orientation
- Problem solving orientation
- Fluent English (written and spoken) (min B2)
- Experience in Customer Service, Call Center would be an asset
- Team player
- Proactivity
- Previous experience in Sales Accounting would be an asset
- Knowledge of Corona Warehouse would be an asset
*CV/Resume required
*Must possess permit to work in Poland
Company
About Lufthansa Group Business Services Sp. z o.o.
Lufthansa Group Business Services GmbH (LGBS) is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire company in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves. It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation.As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Groups field organization, we are also locally anchored and active worldwide.
